Title: Store Manager
Program: Thrift Store
Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter and supportive services.
The Thrift Shoppe serves as an oasis of gently used clothing, household items, furniture, and various sundries. Purchases made at the Thrift Store go right back into our programs to help combat domestic violence, sexual assault and homelessness right here in the Antelope Valley. In addition, residents in our shelter and participants within our programs receive much needed items from our thrift store free of charge. We also provide the shelter residents with a Learning Independence Program where they are taught the basics of work ethics, customer service skills, retail skills, business management, and the basic day-to-day tools needed for the work place. This will allow them to further their career opportunities and implement the skills they have learned to improve their quality of life.
Essential Job Functions
An employee to successfully perform the essential functions of the job must meet physical demands described:
Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.
Benefits
Schedule
Tuesday - Saturday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status)
Salary
$18.00 per hour
An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
Send Us Your Resume for This Job
Program: Thrift Store
Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter and supportive services.
The Thrift Shoppe serves as an oasis of gently used clothing, household items, furniture, and various sundries. Purchases made at the Thrift Store go right back into our programs to help combat domestic violence, sexual assault and homelessness right here in the Antelope Valley. In addition, residents in our shelter and participants within our programs receive much needed items from our thrift store free of charge. We also provide the shelter residents with a Learning Independence Program where they are taught the basics of work ethics, customer service skills, retail skills, business management, and the basic day-to-day tools needed for the work place. This will allow them to further their career opportunities and implement the skills they have learned to improve their quality of life.
Essential Job Functions
- Oversee the general operation and success of the retail thrift store
- Oversee the processing of donated items; manage the rotation of items and the disposal of donated items in a timely fashion. Processes include sorting, hanging, tagging, displaying and disposing of donated items.
- Develop and implement written procedures for store operations, including opening and closing the store; procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers; handling of cash and other relevant procedures as needed
- Contribute to the development of annual revenue to meet financial goals
- Manage monthly budget, maintain supply inventories
- Ensure that all sales transactions (cash, check, credit cards) are handled properly and in line with cash handling procedures and credit card compliance standards
- Provide ongoing financial reporting to Supervisor, Finance and Administration departments regarding sales progress. Be aware and have knowledge of daily, weekly and monthly sales performance, percentage of sales goals reached and overall operation of the store
- Maintain and increase knowledge of resale, thrift, consignment and retail trends through publications, webinars, staff meetings and retail training
- Analyze sales and current inventory in order to provide recommendations to retain customers and increase sales
- Develop and implement marketing campaigns for the store that will directly influence sales, donations and volunteer morale
- Curate store window and display products focused on special occasions, events, seasons, etc.
- Implement daily, weekly and monthly store promotions with assistance from staff and volunteers
- Responsible for the maintenance and upkeep of the store dumpster
- Manage and oversee the schedule and pick-up of donations
- Identify maintenance problems at the store and communicate needs to Supervisor to ensure a safe, pleasant and clean working environment for staff, volunteers and customers
- Conduct daily safety inspections by walking the store before opening to make sure floors are free of potential hazards. Ensure restrooms are in working order and isles are clear
- Support volunteers and staff on the sales floor with customer conflicts, pricing issues, etc.
- Collaborate with the Volunteer Coordinator to increase volunteer hours
- Collaborate with Domestic Violence Shelter to promote client job development program
- Partner and collaborate with Third-Party Community Service Volunteer Programs for temporary volunteers
- Supervise staff and volunteers, monitor work performance and provide ongoing feedback to improve productivity and employee job satisfaction
- Provide leadership to staff and volunteers, setting operational performance standards and training
- Coordinate and participate in the hiring, supervision, and evaluation of staff
- Conduct performance evaluations, counseling, supervisions
- Engage in progressive discipline procedures when needed; including performance improvement plans and corrective actions
- Conduct investigations should allegations of misconduct arise, reporting all information to Supervisor and Chief Administrative Officer
- Ensure confidentiality of all Agency/program participants
- Maintain confidentiality regarding all personnel matters
- Develop schedules for paid staff and volunteers to ensure appropriate levels of staff and volunteer coverage
- Responsible for the positive image of the thrift store and promoting its purpose to the community
- Attends and actively participates in all team and staff meetings
- Be open and flexible to assisting other departments as needed
- Adhere to agency policies and procedures including confidentiality, child abuse reporting, and code of ethics
- Additional tasks, projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the agency’s goals and/or program outcomes.
- Knowledge of general retail procedures and techniques
- Ability to carry, lift, push or pull 25+ pounds
- Ability to stand for long periods of time
- Knowledge of the principles and practices of basic mathematics; computations and count change
- Understanding of and sensitivity to the unique circumstances of underserved populations and to survivors of domestic violence, sexual assault and homelessness
- Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances
- Ability to handle common problems without supervisor intervention while knowing when supervisor participation is warranted
- Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision making
- Ability to respond quickly and effectively to individuals who may be ill, using substances, lack of personal care, in crisis situations and/or potentially hostile situations
- Able to take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all
- Actively promote positive, nurturing interactions between customers, co-workers and volunteers
- Must be able to successfully manage multiple priorities, meet deadlines, adjust to changing; circumstances, and demonstrate confidence working with customers, volunteers and program participants
- Demonstrate the ability to utilize strong judgement and interpersonal skills to manage sensitive participant interactions including with those who may be in distress with acute illness, substance use issues, co-morbidity of behavioral and physical health issues in addition to homelessness
- Project a professional demeanor and a high level of professionalism when dealing with sensitive matters
- Outstanding communication skills, both written and oral; must communicate professionally and positively with customers, program participants, co-workers, management, volunteers, community partners, vendors, contractors, etc.
- Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary
- Strict confidentiality must be observed as it relates to program participant information, agency business, program decisions and all other personal information
- Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and Supervisor’s direction
- Excellent organizational skills and the ability to follow through from beginning to end on tasks
- Proficient with retail store equipment and machines (register, credit card machine, etc.)
- Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner).
- Proficient in use of Microsoft Windows and Office software programs (Word, Excel, and PowerPoint) and Google drive
- Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment.
- Able to work a flexible schedule; including nights, days, weekends and holidays when needed
- Able to respond to emergencies some evenings and weekends as necessary
- Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County
- Maintain professional boundaries and work collaboratively with program participants, volunteers and staff
- Accountability – be on time for scheduled shifts
- Be able to read and write English
- Bilingual Preferred but not required
- High School Graduate or equivalent
- Three year experience providing customer service in a retail setting
- Two year experience providing supervisory/managerial oversight in a retail setting
- Must be able to stand for long periods, bend, reach and lift 25+ pounds
- Marketing experience with Facebook, Google Business, Instagram, etc.
- Experience working with volunteers
- Must have a valid California Driver’s License
- Reliable transportation
- Auto Insurance
- Clean driving record
- Employee will be required to complete a TB test, fingerprinting, drug screen (employment pending on drug screen, background and Motor Vehicle Report review), 72-hour Domestic Violence/Sexual Assault training and CPR/First Aid certification.
An employee to successfully perform the essential functions of the job must meet physical demands described:
- May be in contact with individuals in crisis who may be ill, using substances and/or not be attentive to personal hygiene and safety for themselves
- May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
- May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.
Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.
Benefits
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Schedule
Tuesday - Saturday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status)
Salary
$18.00 per hour
An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
Send Us Your Resume for This Job
