Steppin’ into the Light is a transitional housing program that offers housing to higher functioning individuals/families referred by the Emergency Domestic Violence Shelter. The program provides the following supportive services:
• Case Management
• Savings Management
• Peer Counseling
• Job Development
• Individual and Group Therapy
• Household Establishment
• Parenting Classes
• Social Service Advocacy
• Living Skills
• Resources and Referrals
Essential Job Functions
Interview prospective participants referred by the Domestic Violence Shelter
Complete a needs assessment for each participant
Conduct a program orientation to incoming participants; communicate program guidelines and expectations
Provide direct services to participants including intensive case management, crisis intervention, counseling, advocacy, parenting support, resources and referrals
Assist participants to coordinate health, mental health, legal, employment, education, criminal/civil case, DPSS, GAIN, CalWORKs appointments
Develop a comprehensive client driven case plan with both short term and long term goals
Develop permanent housing and service plan for participants
Provide ongoing service planning with clients and maintain written records of all service plans and achievements
Assist participants in job development and maintaining employment
Monitor participants progress weekly
Assure quality service by documenting client activity, maintaining accurate statistical data, filling out forms and records in a timely manner and following all ethical and legal requirements
Empower participants in meeting their goals
Ensure participants are meeting program guidelines and requirements
Complete and process exit paperwork for participants exiting the program
Respond appropriately to clients’ individual needs for clothing, necessities and supplies, as well as their needs for information, referral and access to community resources to assist with self-sufficiency;
Develop and maintain working relationships with housing landlords
Educate tenants and landlords on State of California Tenants/Landlord Rights
Provide advocacy between landlords and participants
Conduct household inspections
Provide participant transportation when needed
Submit quarterly and annual reports to Supervisor
Assist in the care and maintenance of the shelter
Support and assist the shelter when needed
Attend agency and program meetings
Attend trainings and continuing education activities as assigned
Adhere to agency policies and procedures including confidentiality, child abuse reporting, and code of ethics
Additional tasks, projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the agency’s goals and/or program outcomes.
Knowledge, Skills & Abilities
Knowledge and understanding of the concepts of Harm Reduction, Trauma Informed Care and the dynamics of domestic violence
Knowledge of issues facing domestic violence victims (e.g. substance abuse, mental health, sexual assault, human trafficking and immigration)
Ability to respond quickly and effectively to individuals who may be ill, using substances, lack of personal care, in crisis situations and/or potentially hostile situations
Ability to work with a diverse population and provide culturally competent advocacy;
Ability to deescalate aggressive/agitated individuals
Actively promote positive, nurturing interactions between participants
Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision making
Must be able to successfully manage multiple priorities, meet deadlines, adjust to changing; circumstances, and demonstrate confidence working with diverse stakeholders
Ability to handle common problems without supervisor intervention while knowing when supervisor participation is warranted;
Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances;
Knowledge of resources including legal, medical, housing, educational and social service agencies and other resources in the community;
Knowledge of community social service agencies and resources
Able to take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all residents;
Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary;
Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and Supervisor’s direction;
Strict confidentiality must be observed as it relates to client information, agency business, program decisions and all other personal information
Excellent organizational skills and the ability to follow through from beginning to end on tasks
Outstanding communication skills, both written and oral; must communicate professionally and positively with participants, co-workers, management, community partners, employers, landlords, and other service providers
Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner).
Proficient in use of laptop/desktop computer, Microsoft Windows and Office software programs (Word, Excel, and PowerPoint) and Google drive
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment.
Ability to work a flexible schedule; including nights, days, weekends and holidays
Able to respond to emergencies some evenings and weekends as necessary
Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County and periodically transport participants
Maintain professional boundaries and work collaboratively with participants, volunteers and staff
Accountability – be on time for scheduled shifts
Be able to read and write English
Bilingual Preferred but not required
Qualifications & Experience
High School Graduate or equivalent;
Associate degree in human services related field strongly preferred
One year experience in case management for victim services
Two year experience in social services setting; preferably working as an employee or volunteer in providing victims services
Experience working with trauma survivors
Experience working with domestic violence issues
Education may be substituted by years of experience
Must have a valid California Driver’s License;
Clean driving record;
Employee will be required to complete a TB test, fingerprinting, drug screen (employment pending on drug screen and background check), 40-hour Domestic Violence training and CPR/First Aid certification.
Physical Demands & Work Conditions
An employee to successfully perform the essential functions of the job must meet physical demands described:
May be in contact with individuals in crisis who may be ill, using substances and/or not be attentive to personal hygiene and safety for themselves
May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.
An employee is required to:
Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.
Employee Assistance Plan
Cafeteria 125 Plan
Remote Work *
14 Observed Holidays
* Remote Work: Valley Oasis considers Remote Work to be a viable, flexible work option when both the employee and the position are suited to such an arrangement and must meet eligibility requirements.
Monday – Friday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status)
An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.
For more than 33 years, Antelope Valley Domestic Violence Council, now known as Valley Oasis, has devoted its energy to passionately advocating for the hurt, needy and politically under-represented members of the Antelope Valley.
Everything you give makes a difference by improving a survivor's life. Find out how you can contribute to the future of someone in need through donations of money and time. Join us in healing our community, one family at a time.