Case Manager

Title:                Shelter/CalWORKs Case Manager
Program:         Domestic Violence Shelter
Reports to:      Shelter Program Director
  • High School Graduate or equivalent;
  • Two years of case management experience;
  • One year of CalWORKs/GAIN experience;
  • Ability to work well in a crisis situation;
  • Serve as a stable non-judgmental role model;
  • Work independently and be able to make decisions when necessary;
  • Able to maintain a supportive, calm and professional attitude at all times;
  • Understanding of and sensitivity to the unique circumstances of underserved populations and to survivors of domestic violence;
  • Accountability – be on time for scheduled shifts;
  • Be able to read and write English;
  • Bilingual Preferred.
  • Answer 24-hour hotline and business telephone lines;
  • Manage initial intake for new emergency clients, including safety and service planning;
  • Intensive case management, supportive counseling and crisis intervention;
  • Provide ongoing service planning with clients and maintain written records of all service plans and achievements;
  • Assist client to coordinate health, mental health, legal, employment, education, criminal/civil case, DPSS, GAIN, CalWORKs appointments;
  • Assess clients for CalWORKs eligibility;
  • Ensure all clients attend CalWORKs groups;
  • Manage case files and provide detailed progress notes on a daily basis;
  • Ensure protection of clients and confidentiality;
  • Provide information/referrals to victims, when necessary;
  • Conscientiously communicate information between shifts;
  • Maintain log book;
  • Maintain and update referral book as necessary;
  • Respond to all persons on agency grounds in a calm, supportive and professional manner;
  • Crisis/peer counseling with clients/residents;
  • Provide court accompaniment, as necessary;
  • Follow and enforce all shelter rules and procedures;
  • Closing out clients/resident files;
  • Filing;
  • Log all in-coming calls, hotlines, messages, and possible problems in the agency logbook;
  • Maintain copies of paperwork in master book file;
  • Assist in the care and maintenance of the shelter;
  • Assist in household chores;
  • Shelter ground checks;
  • Maintain a positive cooperative work approach and foster teamwork among co-workers;
  • Follow all policies and procedures of the agency. 
  • Must have a valid California Driver’s License;
  • Auto Insurance;
  • Clean driving record;
  • Ability to work possible weekends and holidays, when needed;
  • Employee will be required to complete a TB test, fingerprinting, drug screen (employment pending on drug screen), 40-hour Domestic Violence training and CPR/First Aid certification.
Hours: Monday – Friday, 8am – 5pm (weekends, evenings and/or holidays may be needed)

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.

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Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.

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For more than 33 years, Antelope Valley Domestic Violence Council, now known as Valley Oasis, has devoted its energy to passionately advocating for the hurt, needy and politically under-represented members of the Antelope Valley.

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