CES/Tenant Base Rental Assistance (TBRA) Case Manager
Adults Program Director
Coordinated Entry System (CES) provides comprehensive services designed to address the root cause of poverty and homelessness within SPA 1 of Los Angeles County. Participants may be mentally ill, have intellectual developmental disabilities, substance abuse issues, and chronic medical/physical disabilities, exiting institutions and are homeless.
Tenant Base Rental Assistance (TBRA) is a partnership program with the City of Palmdale. TBRA provides up to one year of rental assistance to eligible senior households (age 62+) living in Palmdale rental units who are extremely low income (based on area median income) and whose rent is more than 50% their gross income.
Housing Navigator is to provide assessment, intake, coordinate, monitor housing plans and mutually designed goals while advocating for each homeless or at-risk participant. Provide assistance in building participant self-sufficiency around Adult/Singles Systems in housing, budgeting, employment, educational training, health and other social services. The emphasis is on long-term economic and housing stability in keeping with the Housing first goals.
Essential Job Functions:
Knowledge, Skills & Abilities:
- Conduct intake and enrollment activities with eligible participants, including assisting participants with gathering other program eligibility documentation, completing project intake forms, authorizations, and enrolling into Adults or TBRA program.
- Collaborate with each participant to develop creative Housing Service Plans aimed at improving overall well-being and housing stability.
- Review and update monthly and upon completion of goals for Adults program participants.
- Complete monthly progress reviews by phone with TBRA participants.
- Make documented referrals to other services as needed and work with other community providers and subcontractors to provide collaborative services to participants
- Conduct comprehensive assessments to ensure specific program eligibility
- Participate in participant eligibility meeting with program funder for TBRA Participants
- Ensure participants have the necessary documents to obtain housing and assist with acquiring the documents when needed
- Serve as the primary point of contact for a caseload identified for participation in eligible programs
- Meet regularly with Adults program participant to ensure they are making progress towards their housing placement goals
- Navigate persons to permanent housing placement or programs that will assist with safe and stable housing
- Connect program participants to community resources that will support the goal of permanent housing acquisition
- Assist in the development of and encourage adherence to a personal budget
- Assist participants with completing housing applications and securing housing of their choice
- Attend and participate in CES Care Coordination and Case Conference meetings to identify program participants and coordinate services with other providers
- Work cohesively with the CES Matcher, Regional Coordination, and Outreach teams in SPA 1
- Transport/accompany participants in agency or personal vehicle to unit search, unit walk-through, lease signing and to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration
- Provide participants with linkage to benefits establishment, and or vocational resources to increase income
- Link participants with appropriate medical, mental health, substance abuse providers, as well as recuperative care, food, clothing, and transportation resources
- Provide advocacy to help address issues and barriers between landlords and participants that may prevent move-in or housing retention
- Provide participants with resources for rent and move-in through program enrollment, as needed
- Develop and maintain a complete, accurate, and current file with all required documents and data in agency records and electronic database, HMIS or hard copy based on applicable program. Includes updates to changes in income and any demographic domain. Maintain confidentiality of participant files per HIPAA and all applicable guidelines
- Document services provided within 24 hours
- Ensure services to participants are reflective of customer choice and emphasize housing first, harm reduction and trauma-informed care models
- Use effective communication skills such as active and reflective listening to build rapport. Utilize appropriate motivational interviewing interventions to increase positive outcomes
- Liaise with other providers within the agency, as well as outside to formulate strength-based strategies that focus on housing retention and general wellness
- Participate in staff meetings, individual and group supervision, case conferences and training as required
- Adhere to agency policies and procedures including confidentiality, child abuse reporting, and code of ethics
- Additional tasks, projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the agency’s goals and/or program outcomes
Qualifications & Experience:
- Clear understanding of the concepts of Housing First, Harm Reduction, Trauma Informed Care, Motivational Interviewing, and the Coordinated Entry System
- Knowledge and understanding of policy, systems, and local programs that impact homeless persons and related public funding sources, regulations, requirements, and procedures
- Knowledge of resources including legal, medical, housing, educational and social service agencies and other resources in the community
- Knowledge of best practice models for assisting homeless people with varying degrees of needs/conditions and have a strong understanding of contractual requirements/compliance and applicable performance measures
- Knowledge of issues facing homeless individuals (e.g. chronic health, substance abuse, mental health, domestic abuse and resources for undocumented individuals)
- Ability to respond quickly and effectively to individuals who may be ill, using substances, lack of personal care, in crisis situations and/or potentially hostile situations
- Ability to deescalate aggressive/agitated individuals
- Ability to work with a diverse population and provide culturally competent advocacy
- Actively promote positive, nurturing interactions between participants
- Ability to handle common problems without supervisor intervention while knowing when supervisor participation is warranted
- Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances
- Able to take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all participants
- Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary
- Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision making
- Must be able to successfully manage multiple priorities, meet deadlines, adjust to changing; circumstances, and demonstrate confidence working with diverse stakeholders
- Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and Supervisor’s direction
- Strict confidentiality must be observed as it relates to participant information, agency business, program decisions and all other personal information
- Excellent organizational skills and the ability to follow through from beginning to end on tasks
- Outstanding communication skills, both written and oral; must communicate professionally and positively with participants, co-workers, management, community partners, employers, landlords, and other service providers
- Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner).
- Proficient in use of laptop/desktop computer, Microsoft Windows and Office software programs (Word, Excel, and PowerPoint) and Google drive
- Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment.
- Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County and periodically transport participants
- Maintain professional boundaries and work collaboratively with participants, volunteers and staff
- Accountability – be on time for scheduled shifts
- Be able to read and write English
- Bilingual Preferred but not required
- High School Graduate or equivalent
- Bachelor’s Degree in Social/Human Services or related field, strongly preferred
- One year experience in case management for homeless individuals
- Experience with Homeless Management Information System (HMIS)
- Experience with homeless, vulnerable and/or diverse population
- Education may be substituted by years of experience
Work Conditions & Physical Demands
- Must have a valid California Driver’s License
- Reliable transportation
- Auto Insurance
- Clean driving record
- Employee will be required to complete a TB Testing, background check, Drug Screen (Employment pending drug screen and background check), Domestic Violence/Sexual Assault training and CPR &First Aid certification.
The following are work conditions that one may encounter in the course of performing their job duties:
- May be in contact with individuals in crisis
- May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
- May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.
An employee is required to:
Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.
Monday – Friday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status)
An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
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