Community Education Coordinator

Title:                    Community Outreach Educator
Program:             Sexual Assault Response Services (SARS)
Reports to:          Director of Trauma Services
SARS works with clients of all ages who have been victims of sexual or physical violence. Staff and trained advocates respond to the Antelope Valley Hospital, Palmdale Regional Medical Center or Kaiser Permanente 24 hours 7 days a week to assist victims of sexual and physical violence. Advocates respond to the victim and stays with the victim from entry to the emergency room, law enforcement and forensic interview, nurse exam and through recovery. The advocate provides emotional support, resources and referrals, ensuring the victim’s rights are not violated, follow-ups and one on one counseling. Advocates respond to approximately 300 emergency room calls each year.

The Community Outreach Educator will assist in developing and facilitating the education and outreach of the sexual assault services. 

Essential Job Functions:
  • Serve as community educator for the SARS program
  • Promote healthy relationships, violence awareness, and violence prevention
  • Build and maintain strong partner relationships with community agencies including but not limited to: educational institutes, partnering agencies, area hospitals, law enforcement, human services and correctional facility within the City, County and State
  • Develop and coordinate dynamic and informative community awareness campaigns including but not limited to: Teen Dating Violence Awareness and Prevention Month (TDVAM) in February, Sexual Assault Awareness Month (SAAM) in April and Domestic Violence Awareness Month (DVAM) in October
  • Provide educational training on prevention, intervention, response protocols, and healthy relationships to partnering agencies, community, local schools, Air Force Base, correctional facilities and others as assigned
  • Create informational and educational social media graphics and videos that focuses on healthy relationships and intimate partner violence
  • Serve as victim advocate minimum of two days a work week
  • Respond to sexual assault crisis calls from local emergency room and local correctional facility
  • Provide advocacy and crisis intervention services to victims
  • Ensure sensitive and quality services are provided to all victims
  • Provide victims in the emergency room with accompaniment through the medical clearance, during forensic exam in the Forensic Services Unit and communication with law enforcement
  • Provide follow-up services to all victims within 72 hours of initial contact either by telephone or face to face
  • Connect with victims every three months for up to one year to asses victim needs and offer services and/or resources
  • Accompany victims to court to advocate on their behalf throughout the court process
  • Ensure all communication with victims are documented and filed in victim’s confidential case file
  • Provide in-person counseling to victims as needed
  • Attend training to enhance counseling techniques
  • Provide trauma-informed crisis intervention services during education presentations, group facilitation, as needed
  • Inventory, track and order all educational materials as necessary
  • Research, create and update educational materials and activities
  • Assist in maintaining a comprehensive library of sexual assault related videos, books and resource materials to ensure accurate and current information is available to victims
  • Collaborate with SA/DV Prevention Specialist on agency projects
  • Facilitate presentations for organizations, community members or other groups as required
  • Serve as primary for prevention activities, community fairs and other tabling activities
  • Participate in community collaborative meetings
  • Attend quarterly SART meetings
  • Complete all monthly, quarterly and annual reports related to program
  • Support program and agency fundraising activities
  • Submit all required documentation in a timely manner
  • Participate in the upkeep and cleaning of the office areas
  • Comply with all grant requirements and project components
  • May assist with grant and/or proposal writing as appropriate to the objectives and funding nature of the program
  • Assist and attend community events as needed
  • Attend agency and program meetings
  • Attend trainings and continuing education activities as assigned
  • Assists in assuring all safety and health standards are followed and responds to safety issues within the facility in a timely manner
  • Engage effectively and constructively with Supervisor to make program refinements in the best interests of the program
  • Be open and flexible to assisting other departments as needed
  • Adhere to agency policies and procedures including confidentiality, child abuse reporting, and code of ethics
  • Additional tasks, projects and or responsibilities as assigned by Supervisor not outlined but which are an important part of the agency’s goals and/or program outcomes.
Knowledge, Skills & Abilities
  • Knowledge of trauma informed supportive services for sexual assault and domestic violence victims
  • Knowledge and understanding of policy, systems, and local programs that impact victims and related public funding sources, regulations, requirements, and procedures
  • Knowledge of best practice models for assisting victims with varying degrees of needs/conditions and have a strong understanding of contractual requirements/compliance and applicable performance measures
  • Knowledge of issues facing victims (e.g. chronic health, substance abuse, mental health, domestic abuse and resources for undocumented individuals)
  • Must have knowledge of the dynamics of sexual assault and victim advocacy and care
  • Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision making
  • Must be able to successfully manage multiple priorities, meet deadlines, adjust to changing; circumstances, and demonstrate confidence working with diverse stakeholders
  • Ability to handle common problems without Supervisor intervention while knowing when Supervisor participation is warranted
  • Ability to respond quickly and effectively to individuals who may be ill, using substances, lack of personal care, in crisis situations and/or potentially hostile situations
  • Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances
  • Ability to work with a diverse population and provide culturally competent advocacy
  • Ability to deescalate aggressive/agitated individuals
  • Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision making
  • Demonstrate the ability to utilize strong judgement and interpersonal skills to manage sensitive client interactions including with those who may be in distress with acute illness, substance use issues, co-morbidity of behavioral and physical health
  • Project a professional demeanor and a high level of professionalism when dealing with sensitive matters
  • Must be able to successfully manage multiple priorities, meet deadlines, adjust to changing; circumstances, and demonstrate confidence working with diverse stakeholders
  • Knowledge of resources including legal, medical, housing, educational and social service agencies and other resources in the community
  • Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary
  • Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and Supervisor’s direction
  • Strict confidentiality must be observed as it relates to client information, agency business, program decisions and all other personal information
  • Excellent organizational skills and the ability to follow through from beginning to end on tasks
  • Outstanding communication skills, both written and oral; must communicate professionally and positively with participants, co-workers, management, community partners, employers, landlords, and other service providers
  • Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner)
  • Proficient in use of laptop/desktop computer, Microsoft Windows and Office software programs (Word, Excel, and PowerPoint) and Google drive
  • Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment
  • Ability to work a flexible schedule; including nights, days, weekends and holidays
  • Able to respond to emergencies some evenings and weekends as necessary
  • Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County
  • Maintain professional boundaries and work collaboratively with participants, volunteers and staff
  • Accountability – be on time for scheduled shifts
  • Be able to read and write English
  • Bilingual Preferred but not required
Qualifications & Experience
  • High School Graduate or equivalent
  • Associate degree in human services related field strongly preferred
  • One year experience working with victims of sexual assault or working in victim advocacy and victim advocacy services
  • One year experience in social services setting; preferably working as an employee or volunteer in domestic violence and/or sexual assault victim services
  • Experience in providing education on sexual assault issues
  • Experience in public speaking
  • Education may be substituted by years of experience
Agency Requirements
  • Must have a valid California Driver’s License
  • Reliable transportation
  • Auto Insurance
  • Clean driving record
  • Employee will be required to complete a TB test, Background check, drug screen (employment pending on drug screen, background check and DMV report review), 72-hour Domestic Violence/Sexual Assault training and CPR/First Aid certification 
Physical Demands & Work Conditions
An employee to successfully perform the essential functions of the job must meet physical demands described:
  • May be in contact with individuals in crisis who may be ill, using substances and/or not be attentive to personal hygiene and safety for themselves
  • May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
  • May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.
An employee is required to walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.

  • Health
  • Employee Assistance Plan
  • Paid Sick
  • Dental
  • Paid Vacation
  • Vision
  • Cafeteria 125 Plan
  • Personal Days
  • Acupuncture/Chiropractic
  • Retirement Plan
  • Life Insurance
  • 14 Observed Holidays
Monday – Friday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status)
Salary Range:
$23.00 - $25.00 per hour

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.

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