Director of Trauma Services

Title:                    Director of Trauma Services
Program:             Trauma Services
Reports to:          CEO
VALLEY OASIS incorporated in 1981 is a non-profit community based organization dedicated to eliminating social and domestic violence and homelessness through awareness, intervention, prevention, safe shelter and supportive services. Valley Oasis provides a variety of social services to the Antelope Valley, surrounding areas and throughout the United States supporting individuals experiencing Domestic Violence, Sexual Assault, and homelessness.
Under the leadership of the CEO, the Director of Trauma Services is responsible for overseeing the operations, programs and contracts of all trauma services programs (Sexual Assault Response Services (SARS), Kayla’s Place, Domestic Violence Emergency Shelter, CalWORKs Case Management and Legal). Direct reports: SARS staff (Receptionist/Advocate, Response Advocate, Advocate Coordinator, Community Prevention Coordinator, SART Coordinator, Volunteer Coordinator and Sexual Assault Advocate), Clinical Director, Shelter Program Director, CalWORKs Program Manager and Attorney.

Essential Job Functions:
  • Provide day-to-day leadership, mentorship, support and management to all program management and direct reporting staff to ensure e
  • Oversee the development, implementation and expansion of the programs in an effort to provide quality, comprehensive services to victims and survivors of sexual assault and domestic violence
  • Ensure each direct report is meeting program and job requirements
  • In collaboration with Supervisor, Administration, and program management assess, evaluate and make recommendations to improve operations and staffing strategies, policies, protocols and manuals based on the evaluation of data
  • In collaboration with Supervisor, develop and implement policies, procedures, and systems necessary to maintain high-quality programs and services
  • Oversee advocacy of victim/survivor cases and work closely with programs and community partners to assure appropriate services to victims and survivors
  • Provide leadership and guidance to staff to ensure programs are meeting contract requirements; such as advocacy, intervention, prevention, follow-up, linkage with agency and community resources, community awareness and much more
  • Mentor direct reports to ensure they can provide an environment that fosters teamwork, collaboration, recognition and wellness
  • Provide regular and on-going feedback to staff including training, opportunities for growth, evaluations and verbal and written improvement plans as necessary
  • Collaborate with area hospitals, law enforcement, human services, colleges, schools, prison/jails, etc. to coordinate advocacy and supportive services on an ongoing basis
  • Provide knowledge of evidence based concepts, principles, procedures and practices for trauma victims
  • Participates in and assists planning boards, commissions and task forces relative to victim/survivor program activities
  • Maintain thorough knowledge of current trends in research and treatment of victims/survivors
  • Coordinate with funders, Agency Finance Department and Administration to administer contracts, implement programs/projects and monitor program performance
  • Collaborate with Supervisor, funders and Finance to coordinate budget reporting, monitoring and expenses
  • Collaborate with Chief Executive Officer in the application process for new program funding and grants
  • Work with Program Directors/Managers, Chief Executive Officer, Chief Financial Officer and Director of Human Resources to develop budgets for programs and staffing
  • Problem solve with staff on any issues or challenges that might inhibit them from achieving program goals
  • Collaborate with program directors and leaders to identify programmatic challenges and gaps in services. Strategize on program innovations
  • Lead initiatives to tend to the secondary traumatic stress and to increase the resilience of staff and volunteers
  • Provide technical support to staff, subcontractors and partners, including linkages to trainings and literature on best practices
  • Assist with program/fiscal audits and monitoring visits
  • Collect and provide needed statistics for grant reports
  • Complete quarterly and annual reports
  • Monitor trauma programs spending to insure proper and strategic use of funds
  • Responsible for oversight of check requests submitted by program staff, petty cash tracking, and credit card management if applicable
  • Responsible for reviewing time sheets and submitting for payroll
  • Responsible for interviewing and onboarding of new staff; Communicate performance expectations and outcomes
  • Responsible for ongoing assessment of training needs for all staff and scheduling appropriate training opportunities
  • Counsel and resolve issues related to staff performance and behavior
  • Attend, host, and/or participate in regularly scheduled management, team and staff meetings
  • Increase the visibility of Valley Oasis trauma programs and services in the community
  • Develop collaborative relationships to increase utilization of program services throughout our region
  • Develop, assign and oversee public awareness/education and outreach activities
  • Act as a liaison and collaborate with law enforcement, hospital staff and community organizations to meet victim/survivor needs
  • Collaborate with colleges and schools in outreach, awareness and victim prevention and intervention
  • Provide training and education to community partners on the dynamics of sexual assault and domestic violence for law enforcement, schools and referral sources, etc.
  • Oversee, assess and contribute in the provision of the 72 hour training curriculum for new hires and volunteers
  • Develop, maintain and strengthen relationships with community groups/organizations within the City, County and State
  • Participate in efforts to identify and obtain community resources to support the program and to raise awareness of victim prevention
  • Represent the Agency at various meetings held in the community; be an active participant in the Community; act as a link to the community and the Agency
  • Respond to sexual assault cases, when needed
  • Adhere to agency policies and procedures including confidentiality, child/elder abuse reporting, and code of ethics
  • Additional tasks, projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the agency’s goals and/or program outcomes
Knowledge, Skills & Abilities:
  • Clear understanding of the concepts of Harm Reduction, Trauma Informed Care, Motivational Interviewing, and the dynamics of domestic violence and sexual assault
  • Knowledge and understanding of policy, systems, and local programs that impact victims/survivors and related public funding sources, regulations, requirements, and procedures
  • Knowledge of best practice models for assisting victims with varying degrees of needs/conditions and have a strong understanding of contractual requirements/compliance and applicable performance measures
  • Knowledge of issues facing victims/survivors (e.g. chronic health, substance abuse, mental health, homelessness, domestic abuse and resources for undocumented individuals)
  • Knowledge of community social service agencies and resources
  • Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances
  • Ability to handle common problems without supervisor intervention while knowing when supervisor participation is warranted
  • Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision making
  • Ability to respond quickly and effectively to individuals who may be ill, using substances, lack of personal care, in crisis situations and/or potentially hostile situations
  • Ability to work with a diverse population and provide culturally competent advocacy
  • Actively promote positive, nurturing interactions between participants and employees
  • Ability to deescalate aggressive/agitated individuals
  • Able to take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all
  • Must be able to successfully manage multiple priorities, meet deadlines, adjust to changing; circumstances, and demonstrate confidence working with diverse stakeholders
  • Demonstrate the ability to utilize strong judgement and interpersonal skills to manage sensitive interactions including with those who may be in distress
  • Project a professional demeanor and a high level of professionalism when dealing with sensitive matters
  • Outstanding communication skills, both written and oral; must communicate professionally and positively with participants, co-workers, management, community partners, employers, landlords, and other service providers
  • Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary
  • Strict confidentiality must be observed as it relates to client information, agency business, personnel, program decisions and all other personal information
  • Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and professional boundaries
  • Excellent organizational skills and the ability to follow through from beginning to end on tasks
  • Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner)
  • Proficient in use of laptop/desktop computer, Microsoft Windows and Office software programs (Word, Excel, and PowerPoint) and Google drive
  • Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment
  • Ability to work a flexible schedule; including nights, days, weekends and holidays
  • Ability to respond to emergencies some evenings and weekends as necessary
  • Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County and periodically transport participants
  • Maintain professional boundaries and work collaboratively with participants, volunteers and staff
  • Accountability – be on time for scheduled shifts
  • Be able to read and write English
  • Bilingual Preferred but not required
Qualifications & Experience:
  • Bachelor’s Degree in Social/Human Services or related field, preferred
  • Minimum five years in a supervision/leadership role with programming/administrative experience in a nonprofit setting at an agency that services victims of domestic violence, sexual assault, human trafficking, or other vulnerable populations, and/or homeless, mentally ill, substance-using, or dually-diagnosed people is required
  • Minimum five year experience working with and managing grants from City, County, State and/or Federal funding agencies
  • Minimum three year experience working with sexual assault and domestic violence victims/survivors, with a deep understanding of victim/survivor issues and hotline operations
  • Strong knowledge of grants, grant reporting, and grant administration
  • Strong knowledge of the social services field and/or successful management and implementation of programs in the non-profit, government or private sector
  • Education may be substituted by years of experience
Agency Requirements:
  • Must have a valid California Driver’s License
  • Reliable transportation
  • Auto Insurance
  • Clean driving record
  • Employee will be required to complete a TB test, fingerprinting, drug screen (employment pending on drug screen, background and Motor Vehicle Report review), 72-hour Domestic Violence/Sexual Assault training and CPR/First Aid certification 
Physical Demands & Work Conditions
An employee to successfully perform the essential functions of the job must meet physical demands described:
  • May be in contact with individuals in crisis who may be ill, using substances and/or not be attentive to personal hygiene and safety for themselves
  • May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
  • May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.
An employee is required to:
Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.
  • Health
  • Employee Assistance Plan
  • Paid Sick
  • Dental
  • Paid Vacation
  • Vision
  • Cafeteria 125 Plan
  • Personal Days
  • Acupuncture/Chiropractic
  • Retirement Plan
  • Life Insurance
  • 14 Observed Holidays
Monday – Friday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status) On – call when needed

Salary Range
$90,000 - $100,000 per year

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
Send Us Your Resume for This Job
Our Mission Child.

Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.

Learn More About Us →

What We Do Reaching

For more than 33 years, Antelope Valley Domestic Violence Council, now known as Valley Oasis, has devoted its energy to passionately advocating for the hurt, needy and politically under-represented members of the Antelope Valley.

Learn What We Do →

Make a Difference Navel

Everything you give makes a difference by improving a survivor's life. Find out how you can contribute to the future of someone in need through donations of money and time. Join us in healing our community, one family at a time.

Help Make A Difference →