Family Response Team Specialist

CES Job Description and Duties


Job Title:

Family Response Team Specialist (FRT)

Reports To:

Director of Programs Families System  

Valley Oasis Coordinated Entry System provides comprehensive services designed to address the root cause of poverty and homelessness within SPA 1 of Los Angeles County. Clients may be mentally ill, have intellectual developmental disabilities, substance abuse issues, and chronic medical/physical disabilities, exiting institutions and are homeless.
The Family Response Team Specialist will address the families’ immediate needs and work to stabilize their housing crises by connection to crisis housing. The Family Response Specialist is the first point of contact within the Family Solutions Center and provides screening, triage, crisis intervention, access to crisis housing, and transportation services to homeless families.

Position Duties:

  • Receives, screens and triages referrals from walk-ins and other collaborative partners. 
  • Conducts standardized screening and triages families imminently at-risk and homeless.
  • Accepts warm transfer calls of families prescreened by 211 LA County.
  • Works in coordination with the FSC Case Management team and crisis housing providers to ensure seamless and integrated care for homeless families in the SPA. 
  • Schedules an appointment with an FSC case manager for completion of the standardized assessment within 3 – 7 days as determined by prioritization score and program standards.
  • Diverts families to other sources of assistance when possible.
  • Screens and immediately addresses safety concerns; families with identified safety concerns such as domestic violence will be immediately connected to a domestic violence shelter provider. 
  • Conducts child safety screenings. 
  • Develops and implements crisis housing plans which include consideration of alternatives to entering the crisis housing system.  If the family does not have an appropriate option for alternative housing, arrange for immediate crisis housing. 
  • Connects families to immediate supportive services as needed such as mental health, health, substance abuse, child care, employment, etc. 
  • Complete data entry into HMIS database.
  • Coordinate with the DPSS Homeless Case Manager for initial eligibility assessment of CalWORKs benefits.
  • Provide transportation assistance for the purposes of stabilizing the current housing crisis.
  • Conduct follow-up activities to ensure completion of the crisis housing plan. 
  • Other duties as assigned. 

Expected Competencies:

  •  Knowledge of transitional and permanent housing resources throughout Los Angeles County.
  • Knowledge of housing issues in San Gabriel Valley preferred.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care, Rapid Re-Housing and others. 
  • Current knowledge of best practice models, including: Housing First, Mental Health Recovery, Harm Reduction, and Critical Time Intervention. 
  • Ability to communicate effectively both verbally and in writing.
  • Proficient in use of laptop computer and Microsoft Windows and Office software programs (Word, Excel, PowerPoint).  
  • Ability to accurately enter client data and notes in HMIS Homeless Management Information System. 
  • Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner).
  • Possess valid California driver's license and have access to properly registered vehicle.


  • Bachelor’s Degree in social work or related field preferred.
  • Three years of experience in social services required.  
  • Experience assisting low and very-low income individuals access affordable housing.
  • Experience working with homeless individuals preferred.
  • Bilingual: Desirable, but not required.

Additional Agency Requirments:

  • Must have a valid CA Driver’s License and a clean driving record
  • Must have valid driver’s insurance
  • Clear Background check
  • Proof of TB testing and resolution
  • Participate in Agency Program Training
  • Negative Drug and Alcohol testing (including Marijuana)
  • CPR/First Aid Certification
Note:   All new employees must complete the proper New Employee information forms with the Administration Office before commencing employment

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Our Mission Child.

Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.

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What We Do Reaching

For more than 33 years, Antelope Valley Domestic Violence Council, now known as Valley Oasis, has devoted its energy to passionately advocating for the hurt, needy and politically under-represented members of the Antelope Valley.

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