Lead Case Manager

Title:                Lead Case Manager
Program:         CalWORKs Outreach
Reports to:      Program Manager
  
Qualifications:
  • High School graduate or equivalent;
  • BA Degree in Human Services preferred but not required;
  • Two years previous experience working in a social services setting (i.e., case manager, intake specialist, etc.)
Skills and Abilities:
  • Strong written and verbal communication skills;
  • Ability to work independently and be able to make some decisions when necessary;
  • Computer experience desired;
  • Must maintain a high degree of professional standards in all community, peer and client relationships;
  • Ability to work well in a crisis situation;
  • Serve as a stable non-judgmental role model;
  • Able to maintain a supportive, calm and professional attitude at all times;
  • Must be able to read and write English fluently;
  • Bilingual - Spanish preferred. 
Case Management Duties:
  • Complete initial needs assessment;
  • Completing client intakes, service plans and safety plans;
  • Case Management/peer counseling of assigned clients;
  • Maintaining confidentiality of proper client documentation;
  • Identification of client needs and assisting with meeting their goals;
  • Development and assistance with written client case plan;
  • Evaluate and adjust case plans as needed;
  • Monitor participants progress weekly and maintain timely and accurate documentation of participant’s progress;
  • Maintain client files to include conversations, warnings, progress and documentation of any incidents;
  • Assisting clients with day to day basic survival techniques and goal development;
  • Facilitate educational and living skills groups and develop curriculum for said groups;
  • Provide linkage to available services and advocate for additional community resources;
  • Remain current on domestic violence best practices and the resources;
  • Networking in the community for the clients and agency resources;
  • Attend GAIN meetings, as needed;
  • Meet with DPSS eligibility workers;
  • Demonstrate effective communication skills in building relationships with all employees and clients;
  • Work in collaboration with program and all other agency staff to facilitate a team environment;
  • Answering telephones;
  • General office duties.
Lead Duties:
  • Responsible for leading and directing the case management team;
  • Support the Program Manager in overseeing and directing the day to day functions of Case Management;
  • Develop a strategy for disseminating caseloads to case management staff based on the initial assessment of the client;
  • Assume a caseload of the hardest to serve clients;
  • Provide training on case management and other relevant issues;
  • In collaboration with Program Manager, review and approve all referrals by GAIN;
  • Meet with the case management staff to discuss and review individual cases to provide general direction;
  • Ensure all Case Managers are maintaining complete, accurate and confidential client files with adequate follow up;
  • Track and report Case Management performance data and outcomes to Program Manager;
  • Provide program assistance when Program Manager is out of office.
Requirements:
  • Must have a valid California Driver’s License;
  • Auto insurance;
  • Clean driving record;
  • Fingerprinting;
  • Drug screen;  (Employment pending clean drug screen)
  • Complete 72 hour Domestic Violence & Sexual Assault Training;
  • CPR and First Aid Certification.
Hours: Monday – Friday (40 hours per week, may require varied hours)

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.

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