Problem Solver/Intake Specialist

JOB TITLE: CES Problem Solver Intake Specialist

DEPARTMENT: Homeless Services – Coordinated Entry System

SCHEDULE: 40 hours per week; some shifts will include evenings andweekends

SUPERVISOR: Director of CES Adults & Singles

To remove barriers to access, the CES Problem Solver Intake Specialist will serve households experiencinghomelessness in Service Planning Area 1 (SPA1) CES access points. In addition,the position will provide roving services at other access point locations fromtime to time and as requested. The position will address the immediate needs ofindividuals at-risk of or experiencing homelessness and work to stabilize theirhousing crises. The Problem Solver Intake Specialist is the first point ofcontact within the Individual and Adults System and provides screening, triage,crisis intervention, access to crisis housing, bridge housing, referral topermanent housing interventions and supportive services to individuals experiencinghomelessness.


1. Screen and assess households experiencinghomelessness using standardized tools, prioritization and referral protocolsintegrated into the HMIS system.
2. Using a collaborative, client-centric, strengths-based, trauma-informedapproach and a range of services, services techniques (such as mediation) andshort-term assistance, support individuals in avoiding entry to shelter or theexperience of street homelessness (e.g. helping those seeking services tosafely remaining in their current living situation, or identify immediatealternate, safe housing arrangements).
3. Analyze information, problems, situations, practices or procedures in orderto define the issues/challenges, relevant factors or concerns to accomplishsuccess.
4. Engage participants in problem solving dialogue to assess for additionalresources accessible within the participant’s own network.
5. Recognizing each service seeker’s unique strengths, support individuals tolook for creative solutions that can be quickly implemented.
6. Must be able to problem solve a variety of complex issues, and alwaysmaintain a high level of professionalism while doing so.
7. Connect clients with appropriate partner agencies through referrals andfollow-up to ensure connections were made.
8. Provide crisis intervention assistance as needed.
9. Based on the information collected during the assessment process and usingthe HMIS System and CES protocol, make authorized, prioritized referrals intohousing programs and CES Housing Navigation services.
10. Conduct immediate and longer-term follow up to ascertain the effectivenessof problem-solving activities.
11. Track and report progress and services for each client receivingproblem-solving assistance and the project as a whole.
12. Keep accurate records and charts; enter required data in HMIS System.
13. Maintain accurate and updated files on clients, services provided, andclient progress made on HMIS databases, as well as other database systems asrequested.
14. Draft monthly reports on service numbers, clients served, and achievementsas well as other pertinent quantitative outcomes to program Director, and otherexecutive staff and Coordinated Entry external partners as requested.
15. Provide professional, accessible and culturally relevant support, advocacyand information to program participants.
16. Work within and promote the integrated services team model in anenvironment dedicated to harm reduction, recovery and wellness.
17. Serve as liaison to community-based and governmental service partners asrequested.
18. Participate in staff training, staff meetings, and development activitiesas directed.
19. Engage effectively and constructively with the program manager to makeprogram refinements in the best interests of service users
20. Participate in ensuring confidentiality of participant information aslegally required.
21. Perform other duties as assigned.

1. Bachelor’s Degree in Social Service or related field. (Equivalent of 3years’ experience in comparable field)
2. Substantial or demonstrated knowledge/experience working with individuals incrisis or unstable housing situations.
3. A strong knowledge of issues confronted by and sensitivity to adults withsubstance abuse, domestic violence, HIV/AIDS, mental health issues, history oftrauma and co-occurring-diagnoses.
4. Demonstrated respect for, experience with and willingness to work with adiverse client population.
5. Deep knowledge and understanding of the resources available to homeless andlow-income residents of SPA 1.
6. Articulate; exceptional verbal and written English communication.
7. Demonstrates the necessary attitudes, knowledge and skills to deliverculturally competent services and work effectively in cross-culturalsituations.
8. Professional and discreet demeanor with good interpersonal skills. Abilityto handle confidential information and use tact, respect, discretion andjudgement.
9. Organize material, information, and/or people in a systematic way tooptimize efficiency and minimize harm or duplication of efforts.
10. Collaborative work style, demonstrated ability to work independently andeffectively as an individual and part of a team for successful outcomes.
11. Excellent computer skills and average ability in Microsoft Office softwareare required.
12. Knowledge of the HMIS System preferred.
13. Ability to maintain professional boundaries and work collaboratively withclients, volunteers and staff.
14. Ability to be flexible and adapt to changes as our Coordinated Entryactivities respond to lessons learned and emerging needs.
15. Commitment to the mission of the Antelope Valley Domestic Violence Council(Valley Oasis) and its values.

1. Must have a valid California Driver's License;
2. Auto Insurance;
3. Clean Driving Record;
4. Ability to work weekends and holidays;
5. Employee will be required to complete a TB test, fingerprinting, drug screen (employment pending on drug screen), 72 hour Domestic Violence/Sexual Assault and CPR/First Aid certification.

An Equal Opportunity Employer: Selection willbe based solely on merit and will be without discrimination because of age,race, sex, religion, national origin, marital status, sexual orientation,mental or physical disability.

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