Program Manager

Title:                    Program Manager

Program:             CalWORKs Case Management

Reports to:          CEO

Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter and supportive services. CalWORKs is a domestic violence intervention program funded though the Los Angeles County Department of Public Health. Our program is part of the County’s Welfare to Work program, and we seek to help people that have suffered from domestic violence to regain their autonomy and self-esteem so they can re-enter the world as a productive and healthy member of society. We serve participants that are receiving cash aid and food stamps, and these participants are referred to us directly from the County. The average caseload per case manager is approximately 44 participants.

Essential Job Functions:
Program Administration & Management:
  • Provide supervision to program staff; facilitate weekly team meetings, conduct evaluations, maintain staff schedule
  • Develop and maintain program structure
  • Provide weekly case review for staff and coordinate participant intakes, participant daily activities, participant terminations, and enforcement of rules and regulations
  • Conduct internal audits for grant compliance;
  • Oversees the staff’s maintenance of participant files, including: standard forms, progress notes and program goals
  • Provide onsite crisis intervention as needed
  • Respond to participant complaints, when needed
  • Review and update participants training/educational materials annually
  • Responsible for reviewing staff time sheets and submitting for payroll
  • Responsible for interviewing and onboarding of new staff
  • Assist with gathering necessary documentation for the RFP process when funding opportunities are identified
  • Develop and plan strategically for future programmatic needs
  • Provide ongoing training to staff on domestic violence survivor empowerment and the staff role in ensuring a safe and healthy living environment
  • Conduct ongoing assessment of training needs for all staff and scheduling appropriate training opportunities
  • Resolve grievances in accordance to agency procedures
  • Troubleshoot staff incidents and concerns to foster the health and safety of staff
  • Promote collaboration and partnership between program staff and staff of other Agency programs
  • Understand the various programs and services in place at the organization.
  • Attend all mandatory meetings/trainings
  • Adhere to Agency policies and procedures including confidentiality, child abuse reporting and code of ethics
  • Additional projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the agency’s goals and/or program outcomes
Program Budgets & Compliance:
  • Manage grant deliverables
  • Assist with case management and groups, when needed
  • Ensure weekly trainings with the local GAIN offices are conducted
  • Assist with program/fiscal audits and monitoring visits
  • Responsible for helping develop and oversee all program budget and fiscal forecasting, ensuring that the program are adequately funded and allocated funds are spent appropriately and promptly
  • Act as a liaison between the agency and funders to properly answer questions and assure grant requirements are being met
  • Monitor program budget to ensure that spending guidelines are met, assist in identifying and applying for resources and funds for program expansion
  • Responsible for development, implementation and revision of program policies and procedures
  • Responsible for accurate, timely grant data collection and reporting
Community Engagement:
  • Manage relationships with other social services agencies, civic groups and community members in order to ensure a coordinated community response to domestic violence
  • Attend and participate in GAIN and DPH meetings
  • Provide assistance to the community, as needed
  • Develop and strengthen relationships with community groups working against domestic violence in the city, county and state
  • Participate in efforts to identify and obtain community resources to support the program and to raise awareness of domestic violence prevention
  • Work with the CEO and staff to sustain and build new community partnerships
  • Provide community presentation/training
  • Represent the organization at various meetings held in the community; be an active participant in the community; act as the link to the community and the organization
Knowledge, Skills & Abilities:
  • Knowledge of issues facing domestic violence victims (e.g. chronic health, substance abuse, mental health, sexual abuse and resources for undocumented individuals)
  • Extensive knowledge of the dynamics of domestic violence, DV advocacy counseling skills, methods, and abilities
  • Clear understanding of the concepts of Housing First, Harm Reduction, Trauma Informed Care, Motivational Interviewing, and the dynamics of domestic violence
  • Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and participant focused ideology
  • Knowledge and understanding of policy, systems, and local programs that impact victims and related public funding sources, regulations, requirements, and procedures
  • Knowledge of best practice models for assisting survivors with varying degrees of needs/conditions and have a strong understanding of contractual requirements/compliance and applicable performance measures
  • Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances
  • Must be able to exercise initiative, independent good judgment, flexibility, discretion and solid decision making
  • Ability to respond quickly and effectively to individuals who may be ill, using substances, lack of personal care, in crisis situations and/or potentially hostile situations
  • Able to take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all participants and staff
  • Ability to work with a diverse population and provide culturally competent advocacy
  • Actively promote positive, nurturing interactions between participants
  • Knowledge in hiring and training new staff, assigning staff projects and management of multiple projects
  • Must be able to successfully manage multiple priorities, meet deadlines, adjust to changing; circumstances, and demonstrate confidence working with diverse stakeholders
  • Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary
  • Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and Supervisor’s direction
  • Maintain professional boundaries and work collaboratively with participants, volunteers and staff
  • Strict confidentiality must be observed as it relates to participant information, agency business, program decisions and all other personal information
  • Excellent organizational skills and the ability to follow through from beginning to end on tasks
  • Outstanding communication skills, both written and oral; must communicate professionally and positively with participants, co-workers, management, community partners, employers, landlords, and other service providers
  • Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner).
  • Proficient in use of laptop/desktop computer, Microsoft Windows and Office software programs (Word, Excel, and PowerPoint) and Google drive
  • Ability to work a flexible schedule; including nights, days, weekends and holidays; if needed
  • Accountability – be on time for scheduled shifts
  • Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County
  • Must be able to read and write English
  • Bilingual Preferred but not required
Qualifications & Experience:
  • Bachelor’s Degree in social work, public health or related field
  • Prior experience with CalWORKs (California Work Opportunity and Responsibility to Kids) , GAIN (Greater Avenues for Independence), and DPH (Department of Public Health) preferred
  • Strong background of the social services field and/or successful management and implementation of victim programs in the non-profit, government or private sector
  • Minimum two years of experience in social services or human services, specifically working with domestic violence victims
  • Minimum two years in a supervision/leadership role with programming/administrative experience in a nonprofit setting at an agency that services victims of domestic violence, sexual assault, human trafficking, or other vulnerable populations, and/or homeless, mentally ill, substance-using, or dually-diagnosed people is required
  • Minimum two years of program leadership/management, development, and supervision of program budgets, program development; at least 3 years’ experience in hiring, training, and managing staff is required
  • Experience in public speaking
  • Education may be substituted by years of experience
Agency Requirements:
  • Must have a valid California Driver’s License
  • Auto insurance
  • Clean Driving Record
  • Employee will be required to complete a TB Testing, background check, Drug Screen (Employment pending drug screen, background check and review of motor vehicle report), 72- hour Domestic Violence/Sexual Assault training and CPR &First Aid certification.
Work Conditions & Physical Demands
The following are work conditions that one may encounter in the course of performing their job duties:
  • May be in contact with individuals in crisis
  • May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
  • May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.
An employee is required to:
Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.

Health Employee Assistance Plan Paid Sick
Dental AFLAC Paid Vacation
Vision Cafeteria 125 Plan Personal Days
Acupuncture/Chiropractic Retirement Plan Remote Work *
Life Insurance 14 Observed Holidays  
* Remote Work: Valley Oasis considers Remote Work to be a viable, flexible work option when both the employee and the position are suited to such an arrangement and must meet eligibility requirements.

Monday – Friday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status)

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.

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Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.

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For more than 33 years, Antelope Valley Domestic Violence Council, now known as Valley Oasis, has devoted its energy to passionately advocating for the hurt, needy and politically under-represented members of the Antelope Valley.

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