Receptionist - SARS Program

Receptionist - SARS Program
SARS (Sexual Assault Response Services) works with clients of all ages who have been victims of sexual or physical violence. Staff and trained advocates respond to the Antelope Valley Hospital, Palmdale Regional Medical Center or Kaiser Permanente 24 hours 7 days a week to assist victims of sexual and physical violence. Advocates respond to the victim and stays with the victim from entry to the emergency room, law enforcement and forensic interview, nurse exam and through recovery. The advocate provides: emotional support, resources and referrals, ensuring the victim’s rights are not violated, follow ups and one on one counseling. Advocates respond to approximately 300 emergency room calls each year.
SARS is not only comprised of the sexual assault response service but the Prison Rape Elimination Act (PREA) team, California Department of Health College Sexual Assault Prevention team (CDPH) and the Sexual Assault Response Team (SART). Each program has their own niche yet is firm in the same foundation of the prevention of sexual assault. Each program works closely with Antelope Valley Hospital Forensic Services team, has a 24 hour 7 days a week hotline, participates in community education and offers 1-1 crisis counseling.

  • High School Diploma or equivalent;
  • Two years’ minimum clerical experience;
  • Basic knowledge of the criminal justice system and victimology;
  • Understanding of and sensitivity to the unique circumstances of underserved populations and to survivors of sexual assault;
  • Excellent verbal and written communication skills, interpersonal and organizational skills;
  • Be able to answer the telephone in a professional manner;
  • Ability to work well in a crisis situation;
  • Serve as a stable non-judgmental role model;
  • Work independently and be able to make decisions when necessary;
  • Able to maintain a supportive, calm and professional attitude at all times;
  • Ability to be accountable to peers and community;
  • Proficient in use of Microsoft Windows and office software;
  • Bilingual Preferred.
  • Answer phone lines;
  • Greet guests professionally;
  • Maintain a clean lobby;
  • Keep lobby stocked with resources;
  • Maintain the supply stock;
  • Manage donations of food, clothing and miscellaneous items;
  • Assist the staff with correspondence, spreadsheets, flyers, copying, filing and etc.;
  • Serve as a backup response advocate - providing crisis intervention to sexual assault victims at the hospital before, during and after the medical forensic examination and police report;
  • Make appropriate referrals and community resources to victims;
  • Ensure victims/survivor confidentiality and safety at all times;
  • Enhance and build resources to meet the specific needs of sexual assault victims;
  • At times, accepts responsibility for tasks, as directed by the Program Director and/or Executive Directors, which are not outlined in the job description but which are an important part of the agency’s goals and/or program outcomes.
  • Must have a valid California Driver’s License;
  • Auto Insurance;
  • Clean driving record;
  • Ability to work weekends and holidays;
  • Employee will be required to complete a TB test, fingerprinting, drug screen (employment pending on drug screen), 40-hour Domestic Violence training and CPR/First Aid certification.
Hours: Monday – Friday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, holidays and/or on call status)

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.

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Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.

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For more than 33 years, Antelope Valley Domestic Violence Council, now known as Valley Oasis, has devoted its energy to passionately advocating for the hurt, needy and politically under-represented members of the Antelope Valley.

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