Residential Services - TEMPORARY

Title:                    Residential Services – Temporary
Program:             Project Room Key
Reports to:          Program Director
Project Roomkey is a collaborative effort by the State, County and the Los Angeles Homeless Services Authority (LAHSA) to secure hotel and motel rooms for vulnerable people experiencing homelessness. It provides a way for people who don’t have a home to stay inside to prevent the spread of COVID-19.

Project Roomkey aims to not only protect high-risk individuals, but to also prevent the spread of the deadly virus in our communities and protect the capacity of our hospitals and healthcare system.

Every Project Roomkey site is staffed 24/7, consisting of:
  • Homeless Service Provider – Valley Oasis Staff
  • County and City Disaster Service Workers 
  • Department of Mental Health Staff
  • Nursing Staff
  • LAHSA staff
  • 24/7 private Security
Essential Job Functions:
  • Help coordinate and track daily Project Roomkey operations, including serving as the point person for coordination of services onsite, curfew compliance, and implementing program protocols
  • Reiterate and enforce curfew, hotel room guidelines and safety guidelines in a calm and client-centered manner
  • Work in collaboration with other Project Roomkey staff, security, hotel staff and Disaster Service Workers to maintain smooth operation of the project
  • Develop effective, trusting relationships with clients using a client-centered approach
  • Provide direct services including providing referrals, providing hygiene products, clothing and other necessities
  • Assist with onsite services between healthcare staff, meals distribution and case management
  • Ensure a safe and welcoming environment: respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed and follow guidelines to maintain structure and safety for participants
  • Ensure that the physical site is well-maintained and that proper hygiene and sanitization is taking place
  • Ensure that all safety protocols are being followed and use of personal protective equipment
  • Communicate effectively, and in a timely manner, with management, peers, and clients
  • Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
  • Assist with Project Roomkey tracking and data entry as needed
  • Additional tasks, projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the agency’s goals and/or program outcomes.
Knowledge, Skills & Abilities:
  • Knowledge of issues related to poverty, homelessness, mental illness, trauma, substance abuse, health issues, and older adults preferred
  • Excellent customer service and strong interpersonal skills; ability to engage a diverse group of participants, team-members and volunteers
  • Ability to exercise and model good judgment, teamwork and professionalism, especially in crisis situations with the ability to utilize crisis intervention and de-escalation techniques
  • Ability to work an overnight shift (11pm-7:30am) and the ability to work weekends
  • Accountability – be on time for scheduled shifts
  • Ability to handle common problems without supervisor intervention while knowing when supervisor participation is warranted
  • Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances
  • Lift up to 50 pounds above the waist and carry heavy objects
  • Strong written and oral communication skills required
  • Maintain professional boundaries
  • Be able to read and write English
 Qualifications & Experience:
  • High School Diploma or equivalent
  • Three years’ experience with high risk/high need populations
  • Experience working with an agency that provides shelter services, preferred
  • Experience using HMIS preferred
  • Proficient computer skills; Microsoft programs, data entry and Google drive experience preferred.
Agency Requirements:
  • Must have a valid California Driver’s License;
  • Reliable transportation;
  • Auto Insurance;
  • Clean driving record;
  • Employee will be required to complete a TB test, fingerprinting, drug screen (employment pending on drug screen), 40-hour Domestic Violence training and CPR/First Aid certification.
Physical Demands & Work Conditions
An employee to successfully perform the essential functions of the job must meet physical demands described:
  • May be in contact with individuals in crisis who may be ill (communicable diseases, such as COVID-19, MRSA, Sexually Transmitted Diseases, etc.), using substances and/or not be attentive to personal hygiene and safety for themselves
  • May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
  • May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.
An employee is required to:
  • Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.
Benefits – This position not eligible for benefits
  • Health
  • Employee Assistance Plan
  • Paid Sick
  • Dental
  • Paid Vacation
  • Vision
  • Cafeteria 125 Plan
  • Personal Days
  • Acupuncture/Chiropractic
  • Retirement Plan
  • Life Insurance
  • 14 Observed Holidays

Flexible Schedule, 40 hours a week – must be able to work overnight hours; including weekdays, weekends and holidays

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.

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Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.

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For more than 33 years, Antelope Valley Domestic Violence Council, now known as Valley Oasis, has devoted its energy to passionately advocating for the hurt, needy and politically under-represented members of the Antelope Valley.

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