Shelter Program Director

Job Title: 

Program Director 


Domestic Violence Shelter 

Reports To:




Position Duties:

  • Responsible for staffing of a 24-hour emergency hotline and 24-hour emergency domestic violence shelter.
  • Develop and maintain program structure.
  • Manage grant deliverables in relation to the shelter and playhouse programs.
  • Act as a liaison between the agency and funders to properly answer questions and assure grant requirements are being met.
  • Manage relationships with county agencies, community non-profits, civic groups and residents in order to ensure a coordinated community response to domestic violence.
  • Provide technical assistance to community and county partners as needed.
  • Provide administrative supervision of the Children’s Services operations.
  • Coordinate program operations (shelter and Children’s Services).
  • Direct and coordinate all aspects of the emergency residential shelter program including interviewing, training and evaluation of staff.
  • Provide direct supervision to supervisors and client case managers.
  • Provide orientation and ongoing training to staff on domestic violence survivor empowerment and the staff role in ensuring a safe and healthy living environment for residents.
  • Responsible for ongoing assessment of training needs for all staff and scheduling appropriate training opportunities.
  • Provide weekly supervision for staff and coordinate client intakes, client daily activities, program terminations, enforcement of rules and regulations, and the maintenance of a healthy living environment.
  • Respond to client complaints.
  • Monitor program budget to ensure that spending guidelines are met, assist in identifying and applying for resources and funds for program expansion.
  • Responsible for development, implementation and revision of program policies and procedures.
  • Ensure that client records, progress notes and logs, and critical incident reports are complete, timely and accurate.
  • Oversee accuracy of required program reports on service delivery.
  • Develop and strengthen relationships with community groups working against domestic violence in the city, county and state.
  • Participate in efforts to identify and obtain community resources to support the program and to raise awareness of domestic violence prevention.
  • Responsible for accurate, timely grant data collection and reporting.
  • Work with the CEO and staff to sustain and build new community partnerships.
  • Complete annual and probationary evaluations on assigned staff.
  • Provide individual supervision of staff.
  • Develop and maintain program schedules.
  • Develop and maintain shelter staff’s weekly work schedule.
  • Maintain and oversee the quality assurance and audit of resident files.
  • Facilitate professional relationship with community networks and advocacy organizations.
  • Attend management meetings.
  • Schedule meetings on a quarterly basis with outside agencies that a signed Operational Agreement is on file for.
  • Facilitate case review on a weekly basis.
  • Community presentation / training.
  • Attend all mandatory meetings / trainings.
  • Follow all policies and procedures of the agency.
  • Serve as a stable non-judgmental role model.
  • Must be able to resolve and handle crisis situations.
  • Respond to all persons on agency grounds in a calm, supportive and professional manner.
  • Other duties as assigned by the Executive Director or Assistant Director.

Expected Competencies:

  • Superior oral and written communication skills, including ability in drafting, review, feedback and editing.
  • Strong interpersonal skills and ability to work in teams, across departments and with both county and non-governmental sectors is imperative.
  • Must function as a collaborator, problem solver and relationship builder.
  • Ability to travel to attend meetings off-site and throughout the state, meet with community groups, visit services recipients and conduct presentations and trainings.
  • Evening and weekend availability, on occasion, must maintain flexible work schedule with some on-call coverage.
  • Strong leadership and team building skills are essential.
  • Excellent management and coordination skills, including meeting facilitation.
  • Ability to make confident judgements and quick decisions.
  • Must be able to tolerate stress and be resilient.
  • Highly organized and attentive to detail.
  • Strict confidentiality must be observed as it relates to client information, agency business, program decisions and all other personal information.
  • Ability to work under pressure with multiple and shifting priorities.
  • Demonstrated involvement with community networks and advocacy organizations.
  • Ability to work independently and make good sound decisions.
  • Able to maintain a supportive, calm and professional attitude at all times.
  • Must be able to read and write English.


  • Bachelor’s Degree in social work, public health or related field.
  • One year minimum of practicing trauma informed care with certification.
  • Two years’ experience in supervision experience, a portion of which should be in partner abuse or domestic violence.
  • Three years’ experience in the social services, human services or other community-based service delivery service or setting.

Additional Agency Requirments:

  • Must have a valid California Drivers License.
  • Auto insurance.
  • Clean driving record.
  • Fingerprinting.
  • Drug screen;  (Employment pending clean drug screen)
  • Complete 40 hour Domestic Violence Training.
  • CPR and First Aid Certification.
Note:   All new employees must complete the proper New Employee information forms with the Administration Office before commencing employment

Send Us Your Resume for This Job
Our Mission Child.

Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.

Learn More About Us →

What We Do Reaching

For more than 33 years, Antelope Valley Domestic Violence Council, now known as Valley Oasis, has devoted its energy to passionately advocating for the hurt, needy and politically under-represented members of the Antelope Valley.

Learn What We Do →

Make a Difference Navel

Everything you give makes a difference by improving a survivor's life. Find out how you can contribute to the future of someone in need through donations of money and time. Join us in healing our community, one family at a time.

Help Make A Difference →