Shelter Program Director

Job Title: 

Program Director 

Program: 

Domestic Violence Shelter 

Reports To:

CEO  

Status: 

 Exempt 

Position Duties:

  • Responsible for staffing of a 24-hour emergency hotline and 24-hour emergency domestic violence shelter.
  • Develop and maintain program structure.
  • Manage grant deliverables in relation to the shelter and playhouse programs.
  • Act as a liaison between the agency and funders to properly answer questions and assure grant requirements are being met.
  • Manage relationships with county agencies, community non-profits, civic groups and residents in order to ensure a coordinated community response to domestic violence.
  • Provide technical assistance to community and county partners as needed.
  • Provide administrative supervision of the Children’s Services operations.
  • Coordinate program operations (shelter and Children’s Services).
  • Direct and coordinate all aspects of the emergency residential shelter program including interviewing, training and evaluation of staff.
  • Provide direct supervision to supervisors and client case managers.
  • Provide orientation and ongoing training to staff on domestic violence survivor empowerment and the staff role in ensuring a safe and healthy living environment for residents.
  • Responsible for ongoing assessment of training needs for all staff and scheduling appropriate training opportunities.
  • Provide weekly supervision for staff and coordinate client intakes, client daily activities, program terminations, enforcement of rules and regulations, and the maintenance of a healthy living environment.
  • Respond to client complaints.
  • Monitor program budget to ensure that spending guidelines are met, assist in identifying and applying for resources and funds for program expansion.
  • Responsible for development, implementation and revision of program policies and procedures.
  • Ensure that client records, progress notes and logs, and critical incident reports are complete, timely and accurate.
  • Oversee accuracy of required program reports on service delivery.
  • Develop and strengthen relationships with community groups working against domestic violence in the city, county and state.
  • Participate in efforts to identify and obtain community resources to support the program and to raise awareness of domestic violence prevention.
  • Responsible for accurate, timely grant data collection and reporting.
  • Work with the CEO and staff to sustain and build new community partnerships.
  • Complete annual and probationary evaluations on assigned staff.
  • Provide individual supervision of staff.
  • Develop and maintain program schedules.
  • Develop and maintain shelter staff’s weekly work schedule.
  • Maintain and oversee the quality assurance and audit of resident files.
  • Facilitate professional relationship with community networks and advocacy organizations.
  • Attend management meetings.
  • Schedule meetings on a quarterly basis with outside agencies that a signed Operational Agreement is on file for.
  • Facilitate case review on a weekly basis.
  • Community presentation / training.
  • Attend all mandatory meetings / trainings.
  • Follow all policies and procedures of the agency.
  • Serve as a stable non-judgmental role model.
  • Must be able to resolve and handle crisis situations.
  • Respond to all persons on agency grounds in a calm, supportive and professional manner.
  • Other duties as assigned by the Executive Director or Assistant Director.
 

Expected Competencies:

  • Superior oral and written communication skills, including ability in drafting, review, feedback and editing.
  • Strong interpersonal skills and ability to work in teams, across departments and with both county and non-governmental sectors is imperative.
  • Must function as a collaborator, problem solver and relationship builder.
  • Ability to travel to attend meetings off-site and throughout the state, meet with community groups, visit services recipients and conduct presentations and trainings.
  • Evening and weekend availability, on occasion, must maintain flexible work schedule with some on-call coverage.
  • Strong leadership and team building skills are essential.
  • Excellent management and coordination skills, including meeting facilitation.
  • Ability to make confident judgements and quick decisions.
  • Must be able to tolerate stress and be resilient.
  • Highly organized and attentive to detail.
  • Strict confidentiality must be observed as it relates to client information, agency business, program decisions and all other personal information.
  • Ability to work under pressure with multiple and shifting priorities.
  • Demonstrated involvement with community networks and advocacy organizations.
  • Ability to work independently and make good sound decisions.
  • Able to maintain a supportive, calm and professional attitude at all times.
  • Must be able to read and write English.
 

EDUCATION, TRAINING AND EXPERIENCE:

  • Bachelor’s Degree in social work, public health or related field.
  • One year minimum of practicing trauma informed care with certification.
  • Two years’ experience in supervision experience, a portion of which should be in partner abuse or domestic violence.
  • Three years’ experience in the social services, human services or other community-based service delivery service or setting.
 

Additional Agency Requirments:

  • Must have a valid California Drivers License.
  • Auto insurance.
  • Clean driving record.
  • Fingerprinting.
  • Drug screen;  (Employment pending clean drug screen)
  • Complete 40 hour Domestic Violence Training.
  • CPR and First Aid Certification.
 
Note:   All new employees must complete the proper New Employee information forms with the Administration Office before commencing employment
 

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Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.

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For more than 33 years, Antelope Valley Domestic Violence Council, now known as Valley Oasis, has devoted its energy to passionately advocating for the hurt, needy and politically under-represented members of the Antelope Valley.

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