Title:                    Case Manager
 
Program:             Domestic Violence Shelter/CalWORKs Outreach
 
Reports to:          Shelter Program Director
 
The shelter is a 60-day emergency shelter open 24-hours a day. With a 65-bed capacity, the shelter provides services to men, women and children of all ages who are victims of domestic violence. The shelter provides shelter to victims from around the world due to being one of the first shelters in the country to provide services to men. The shelter provides the following supportive services:

• 24-hour hotline	• Response to hospital emergency room calls
• Peer counseling	• Transportation
• Maintaining a business center	• Counseling for children
• Shelter	• Social service advocacy
• Emergency food and clothing	• Court advocacy/accompaniment
• Response to law enforcement calls	• Household establishment
• Legal assistance with temporary restraining orders/permanent restraining orders

 Additional services include individual and group therapy, domestic violence education/prevention groups, safety planning, emergency safety moves, assistance in applying for financial assistance, assistance in applying for housing opportunities, resources and referrals. The shelter assist an average of 330 people per year. All of the services are provided by domestic violence advocates on shelter grounds. 

Essential Job Functions:

• Provide crisis intervention and referrals on the 24 hour hotline to those seeking emergency shelter and other victim services
• Transfer emergency hospital calls to on-call advocates as needed
• Conduct a program orientation for incoming participant that includes intake, service plan and safety plan, communication of program guidelines and expectations
• Assess participant for CalWORKs eligibility
• Provide assessment, life skills education services/advocacy, DV education classes to CalWORKs eligible residents
• Ensure all CalWORKs eligible residents attend case management, therapy and/or group meetings
• Complete and submit required documents to GAIN for resident’s eligibility
• Provide direct services to victims and their children including intensive case management, crisis intervention, safety planning, advocacy, parenting education (i.e. nonviolent parenting skills, positive discipline, conflict resolution, etc.), independent living skills (i.e. healthy relationship building, healthy coping skills, assist in educational credentials, job readiness, etc.), household establishment skills (i.e. budgeting, safety planning, home-safety, coordination of housing, etc.), information and referrals
• Assist client to coordinate health, mental health, legal, employment, education, criminal/civil case, DPSS, GAIN, CalWORKs appointments
• Provide court accompaniment, as necessary
• Complete all paperwork and dailies by end of each shift
• Assure quality service by documenting client activity, maintaining accurate statistical data, filling out forms and records in a timely manner and following all ethical and legal requirements
• Complete exit paperwork for residents moving out: clean/sanitize rooms after residents exit and prepare for the next resident
• Co-facilitate and/ or conduct DV Education groups structured to the needs of shelter residents (i.e. definition of DV, cycle of violence, empowerment, etc.)
• Transportation to hospital, metro link, etc. if needed
• Provide ongoing service planning with clients and maintain written records of all service plans and achievements
• Respond appropriately to clients’ individual needs for clothing, necessities and supplies, as well as their needs for information, referral and access to community resources to assist with self-sufficiency
• Assist client to coordinate health, mental health, legal, employment, education, criminal/civil case, DPSS, GAIN, CalWORKs appointments
• Assist in the care and maintenance of the shelter
• Assist in household chores – such as but not limited to: laundry, cleaning of bathrooms, kitchen, main room
• Conscientiously communicate information between shifts
• Maintain and update referral book as necessary
• Complete ground and resident room checks
• Log all in-coming calls, hotlines, messages, and possible problems in the agency logbook
• Perform routine chores and cleaning task assigned by shift to ensure the safety and cleanliness of the shelter facility
• Remain current on domestic violence best practices and the resources
• Attend agency and program meetings
• Attend trainings and continuing education activities as assigned
• Adhere to agency policies and procedures including confidentiality, child abuse reporting, and code of ethics;
• Additional tasks, projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the agency’s goals and/or program outcomes.

Knowledge, Skills & Abilities: 

• Knowledge and understanding of the concepts of Harm Reduction, Trauma Informed Care and the dynamics of domestic violence
• Knowledge of issues facing domestic violence victims (e.g. substance abuse, mental health, sexual assault, human trafficking and immigration)
• Knowledge of resources to assist domestic violence individuals throughout Los Angeles County
• Knowledge and understanding of policy, systems, and local programs that impact domestic violence victims
• Knowledge of resources including legal, medical, housing, educational and social service agencies and other resources in the community
• Ability to work with a diverse population and provide culturally competent advocacy;
• Ability to deescalate aggressive/agitated individuals
• Actively promote positive, nurturing interactions between participants
• Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision making
• Must be able to successfully manage multiple priorities, meet deadlines, adjust to changing; circumstances, and demonstrate confidence working with diverse stakeholders
• Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances;
• Ability to handle common problems without supervisor intervention while knowing when supervisor participation is warranted;
• Able to take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all residents;
• Ability to respond quickly and effectively to individuals who may be ill, using substances, lack of personal care in crisis situations and/or potentially hostile situations
• Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary;
• Demonstrate the ability to utilize strong judgement and interpersonal skills to manage sensitive client interactions including with those who may be in distress with acute illness, substance use issues, co-morbidity of behavioral and physical health issues in addition to homelessness
• Project a professional demeanor and a high level of professionalism when dealing with sensitive matters
• Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and Supervisor’s direction;
• Strict confidentiality must be observed as it relates to client information, agency business, program decisions and all other personal information
• Excellent organizational skills and the ability to follow through from beginning to end on tasks
• Outstanding communication skills, both written and oral; must communicate professionally and positively with participants, co-workers, management, community partners, employers, landlords, and other service providers
• Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner).
• Proficient in use of laptop/desktop computer, Microsoft Windows and Office software programs (Word, Excel, and PowerPoint) and Google drive
• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment.
• Ability to work a flexible schedule; including nights, days, weekends and holidays
• Able to respond to emergencies some evenings and weekends as necessary
• Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County and periodically transport participants
• Maintain professional boundaries and work collaboratively with participants, volunteers and staff
• Accountability – be on time for scheduled shifts
• Be able to read and write English
• Bilingual Preferred but not required

Qualifications:

• High School Graduate or equivalent
• Associate degree in human services related field strongly preferred
• Minimum two years case management experience in a nonprofit setting at an agency that services victims of domestic violence/intimate partner violence
• Strong knowledge of the social services field
• Experience in public speaking
• Education may be substituted by years of experience

Agency Requirements:

• Must have a valid California Driver’s License
• Reliable transportation
• Auto Insurance
• Clean driving record
• Employee will be required to complete a TB test, fingerprinting, drug screen (employment pending on drug screen, background and Motor Vehicle Report review), 72-hour Domestic Violence/Sexual Assault training and CPR/First Aid certification 

Physical Demands & Work Conditions
 
An employee to successfully perform the essential functions of the job must meet physical demands described:

• May be in contact with individuals in crisis who may be ill, using substances and/or not be attentive to personal hygiene and safety for themselves
• May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
• May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.

An employee is required to:

• Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.
 
Benefits:

Health	Employee Assistance Plan	Paid Sick
Dental	AFLAC	Paid Vacation
Vision	Cafeteria 125 Plan	Personal Days
Acupuncture/Chiropractic	Retirement Plan
Life Insurance	14 Observed Holidays

 
Schedule:
Monday – Friday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status to assist with shelter staff coverage)

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
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