TAY Shelter Case Manager

Title:                    TAY Case Manager
Program:             Domestic Violence Shelter
Reports to:          Shelter Program Director
Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter and supportive services.
The purpose of the Homeless Youth Innovative Services (HI) Program is to provide innovation and comprehensive services to support homeless youth in exiting street life. All services and shelter/housing provided through the HI Program must incorporate the core components of the Housing First Model pursuant to Welfare and Institutions (W&I) Code Section 8256.

Essential Job Functions:
  • Conduct comprehensive assessment insuring specific program eligibility; perform intake and enrollment as appropriate
  • Assess barriers facing the participant and develop a case plan
  • Coordinate individualized planning with participants to meet short and long term needs
  • Assists youth in identifying and utilizing community services and resources to address their needs, including but not limited to; housing, health, education, employment, independent living skills, advocacy and age-appropriate enrichment activities
  • Develop Housing/Service Plan with each client that includes connections to applicable community resources
  • Conduct and document client meetings to monitor progress; maintain client files and data integrity
  • Complete weekly, monthly and quarterly reports as requested by lead agency management and/or supervisor
  • Attend meetings/trainings as required by supervisor to maintain network resources and services
  • Make documented referrals to other services as needed and work with other community providers and subcontractors to provide collaborative services to clients
  • Be open and flexible to assisting other departments as needed
  • Adhere to agency policies and procedures including confidentiality, child abuse reporting, and code of ethics
  • Additional tasks, projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the agency’s goals and/or program outcomes.
Knowledge, Skills & Abilities:
  • Thorough knowledge of Housing First model
  • Knowledge of Trauma-Informed Care and Practices, a plus
  • Experience with homeless, vulnerable and/or diverse populations
  • Knowledge of issues facing homeless individuals (e.g. chronic health, substance abuse, mental health, domestic abuse and resources for undocumented individuals)
  • Ability to work with a diverse population and provide culturally competent advocacy
  • Ability to work well in a crisis situation
  • Ability to handle common problems without supervisor intervention while knowing when supervisor participation is warranted
  • Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances
  • Knowledge of resources including legal, medical, housing, educational and social service agencies and other resources in the community
  • Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary
  • Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and Supervisor’s direction
  • Maintain professional boundaries
  • Ability to communicate effectively orally and in writing;
  • Accountability – be on time for scheduled shifts;
  • Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County and periodically transport clients.
  • Knowledge of Apricot – Non Profit Case Management Software, a plus
  • Be able to read and write English
  • Bilingual Preferred but not preferred.
Qualifications & Experience:
  • High School Graduate or equivalent
  • Bachelor’s degree in human services related field strongly preferred
  • Two year experience in social services setting; preferably working as an employee or volunteer in providing victims services
  • One year experience in case management for persons experiencing homelessness preferably Transition Age Youth
  • Experience in working with at-risk youth experiencing homelessness
  • Experience working with domestic violence victims, specifically youth/young adults
  • Experience in one or more of the following areas: mental health, addictions, trauma services, youth issues
  • Apricot – Non Profit Case Management
  • Proficient computer skills; Microsoft programs, data entry and Google drive experience preferred.
Agency Requirements:
  • Must have a valid California Driver’s License;
  • Reliable transportation;
  • Auto Insurance;
  • Clean driving record;
  • Employee will be required to complete a TB test, fingerprinting, drug screen (employment pending on drug screen), 40-hour Domestic Violence training and CPR/First Aid certification.
Physical Demands & Work Conditions
An employee to successfully perform the essential functions of the job must meet physical demands described:
  • May be in contact with individuals in crisis who may be ill, using substances and/or not be attentive to personal hygiene and safety for themselves
  • May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
  • May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.
An employee is required to:
  • Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.

  • Health
  • Employee Assistance Plan
  • Paid Sick
  • Dental
  • Paid Vacation
  • Vision
  • Cafeteria 125 Plan
  • Personal Days
  • Acupuncture/Chiropractic
  • Retirement Plan
  • Remote Work *
  • Life Insurance
  • 14 Observed Holidays
* Remote Work: Valley Oasis considers Remote Work to be a viable, flexible work option when both the employee and the position are suited to such an arrangement and must meet eligibility requirements.

Monday – Friday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status)

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.

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Our Mission Child.

Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.

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What We Do Reaching

For more than 33 years, Antelope Valley Domestic Violence Council, now known as Valley Oasis, has devoted its energy to passionately advocating for the hurt, needy and politically under-represented members of the Antelope Valley.

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