Title: Transitional Housing Advocate
Program: Steppin’ into the Light
Reports to: Program Director
Steppin’ into the Light is a transitional housing program that offers housing to higher functioning individuals/families. The program provides the following supportive services:
Essential Job Functions
The following are work conditions that one may encounter in the course of performing their job duties:
Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, , wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind; lift at least 10 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.
Benefits:
Schedule
Monday – Friday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status to assist with shelter staff coverage)
Salary Range:
$19.00- $20.00 per hour **based on experience
An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
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Program: Steppin’ into the Light
Reports to: Program Director
Steppin’ into the Light is a transitional housing program that offers housing to higher functioning individuals/families. The program provides the following supportive services:
| • Case Management | • Savings Management |
| • Peer Counseling | • Job Development |
| • Individual and Group Therapy | • Household Establishment |
| • Parenting Classes | • Social Service Advocacy |
| • Living Skills | • Resources and Referrals |
| • Transportation |
- Interview and assess prospective participants
- Conduct a program orientation to incoming participants; communicate program guidelines and expectations
- Provide direct services to participants including intensive case management, crisis intervention, counseling, advocacy, parenting support, resources and referrals
- Assist participants to coordinate health, mental health, legal, employment, education, criminal/civil case, DPSS, GAIN, CalWORKs appointments
- Develop a comprehensive client driven case plan with both short term and long-term goals management with a focus on empowering survivors that includes weekly goal meetings with survivors and develop survivor-centered case management plans.
- Conduct groups structured to the needs of participants (i.e. parenting skills, life skills, resume writing, job search etc.)
- Develop permanent housing and service plan for participants
- Assist in housing search, obtaining permanent housing, financial literacy, job readiness, benefit access and budgeting
- Develop and maintain working relationships with housing landlords
- Network within the domestic violence/transitional housing services community to raise awareness and build collaboration opportunities
- Educate tenants and landlords on State of California Tenants/Landlord Rights
- Provide advocacy between landlords and participants
- Conduct household inspections
- Provide ongoing service planning with clients and maintain written records of all service plans and achievements
- Assist participants in job development and maintaining employment
- Interact with participants utilizing a trauma informed care approach while maintaining professional boundaries at all times and actively promote positive, nurturing interactions between adults and children
- Work with local community organizations and groups to develop life skills programming that includes, but is not limited to: financial literacy, employment skills, hygiene, health, food literacy, drug awareness, mental wellness, educational planning, tenant’s rights, first aid, relationship building, parenting skills, self-esteem, networking skills
- Work in collaboration with Supervisor to develop and build linkages to like-minded agencies in the community and, thus, develop ongoing professional development opportunities for program staff
- Monitor participants progress weekly
- Assure quality service by documenting client activity, maintaining accurate statistical data, filling out forms and records in a timely manner and following all ethical and legal requirements
- Empower participants in meeting their goals and ensure participants are meeting program guidelines and requirements
- Assist and empower participants to act as their own advocate to coordinate health, mental health, legal, employment, education, criminal/civil case, DPSS, GAIN, CalWORKs appointments
- Respond appropriately to clients’ individual needs for clothing, necessities and supplies, as well as their needs for information, referral and access to community resources to assist with self-sufficiency
- Uphold ethical and legal requirements while documenting all resident activity/interaction and maintain accurate statistical data
- Provide participant transportation when needed
- Complete all paperwork and dailies by end of each shift
- Complete and process exit paperwork for participants exiting the program
- Submit reports and/or data including, but not limited to participant demographics, number of sessions, attendance, activities and the various topics and themes that were addressed
- Submit quarterly and annual reports to Supervisor
- Assist in the care and maintenance of the shelter
- Support and assist the shelter when needed
- Attend agency and program meetings
- Attend trainings and continuing education activities as assigned
- Participate and assist outreach events
- Attend Care Coordination meetings
- Adhere to agency policies and procedures including confidentiality, child abuse reporting, and code of ethics
- Additional tasks, projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the agency’s goals and/or program outcomes.
- Knowledge of trauma informed supportive services for domestic violence, teen dating violence and intimate partner violence
- Knowledge and understanding of the concepts of Harm Reduction, Trauma Informed Care and the dynamics of domestic violence
- Knowledge of issues facing domestic violence victims (e.g. substance abuse, mental health, parenting support, sexual assault, human trafficking and immigration)
- Knowledge of resources including legal, medical, housing, educational and social service agencies and other resources
- Knowledge of best practice models for assisting victims with varying degrees of needs/conditions
- Knowledge of community social service agencies and resources
- Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances
- Ability to handle common problems without supervisor intervention while knowing when supervisor participation is warranted
- Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision making
- Ability to work with a diverse population and provide culturally competent advocacy
- Ability to deescalate aggressive/agitated individuals
- Actively promote positive, nurturing interactions between participants
- Must be able to successfully manage multiple priorities, meet deadlines, adjust to changing; circumstances, and demonstrate confidence working with diverse stakeholders
- Demonstrate the ability to research, develop and/or revise existing strategies that will be effective with the target population
- Project a professional demeanor and a high level of professionalism when dealing with sensitive matters
- Outstanding communication skills, both written and oral; must communicate professionally and positively with participants, co-workers, management, community partners, employers, landlords, and other service providers
- Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary
- Strict confidentiality must be observed as it relates to participant information, agency business, program decisions and all other personal information
- Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and Supervisor’s direction
- Excellent organizational skills and the ability to follow through from beginning to end on tasks
- Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner)
- Proficient in use of laptop/desktop computer, Microsoft Windows and Office software programs (Word, Excel, and PowerPoint) and Google drive
- Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment.
- Able to work a flexible schedule; including nights, days, weekends and holidays when needed
- Must have ability to work under conditions requiring flexibility and team member response to crisis
- Able to respond to emergencies some evenings and weekends as necessary
- Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County and periodically transport participants
- Maintain professional boundaries and work collaboratively with participants, volunteers and staff
- Accountability – be on time for scheduled shifts
- Be able to read and write English
- Bilingual Preferred but not required
- High School Graduate or equivalent
- Associate degree in human services related field strongly preferred
- One year experience in case management for victim services
- Two year experience in social services setting; preferably working as an employee or volunteer in providing victims services
- Experience in a residential facility setting strongly preferred
- Experience working with trauma survivors
- Experience working with domestic violence issues
- Education may be substituted by years of experience
- Must have a valid California Driver’s License
- Reliable transportation
- Auto Insurance
- Clean driving record
- Employment pending drug screen, background check and driving record
The following are work conditions that one may encounter in the course of performing their job duties:
- May be in contact with individuals in crisis
- May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
- May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.
Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, , wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind; lift at least 10 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.
Benefits:
| Health | Employee Assistance Plan | Paid Sick |
| Dental | AFLAC | Paid Vacation |
| Vision | Cafeteria 125 Plan | Personal Days |
| Acupuncture/Chiropractic | Retirement Plan | |
| Life Insurance | 14 Observed Holidays |
Schedule
Monday – Friday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status to assist with shelter staff coverage)
Salary Range:
$19.00- $20.00 per hour **based on experience
An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
Send Us Your Resume for This Job
