Volunteer Community Education Coordinator

Title:                    Volunteer/Community Education Coordinator
Program:             Kayla’s Place
Reports to:          Program Director
Kayla’s Place began in 2004 as a children’s therapeutic program. Children who have been exposed to violence as a primary victim, or a secondary victim, have a high risk for developing anger issues and repeating the cycle of violence. Kayla’s Place was originally designed to stop the continuation of violence by offering services to young victims. In 2009, Kayla’s place expanded its services to include therapeutic interventions for all types of childhood trauma.  Funding for this unique program is provided by a grant from California Governor’s Office of Emergency Services (CAL OES) and funds from community fundraising events.

To qualify for our services, the caregiver must have complete and total LEGAL custody of the child, and the child must have experienced a trauma that would qualify them for Victims of Crime services. However, there are many circumstances that prohibit the caregiver from applying for Victims of Crime, so filing a claim, in order to receive our services, is not a requirement, but we encourage all clients to take advantage of this great program. The following is a list of the treatment modalities used at Kayla’s Place:
• Individual Therapy • Therapeutic Stories
• Play Therapy • Sand Tray Therapy
• Eye Movement Desensitization and Reprocessing (EMDR) • Movement Therapy
Essential Job Functions:
  • Case management services to include follow up calls and provision of resources
  • Advise clients of availability of Victim Compensation benefits
  • Assist clients with understanding application forms and procedures for Victim Compensation benefits and refer to Family Crime Victim Witness professional.
  • Monitor Victim Compensation Benefits Claim status and communicate status with parent/caretaker
  • Accompany therapist to collaborate with local university school of social work to outline program requirements, present memorandum of program understanding to secure volunteers/interns
  • Create and maintain volunteer/intern records including applications, background checks, emergency contact information, hours, record of trainings and other pertinent documents.
  • Assist in developing psycho-educational curriculum for sibling/caregiver support and psychoeducational groups
  • Facilitate sibling support and psycho-educational groups on a weekly basis
  • Work with therapist to develop psycho-educational curriculum for caretaker/parent support and psycho-educational groups
  • Facilitate caretaker/parent support and psycho-educational groups on a weekly basis
  • Refer siblings and caregivers to therapist for intakes/assessments for psycho-educational groups.
  • Create and maintain files for siblings and caretakers participating in support/psycho-educational program
  • Conduct outreach activities to enhance community knowledge of the program and services provided by the program
  • Provide education about the court process and provide court accompaniment to caretakers/parents and child abuse victims
  • Participate in weekly case conferencing
  • Complete all required documentation and secure documentation in client files
  • Ensure victims confidentiality and safety at all times
  • Attend agency and program meetings
  • Assist and attend community events as needed
  • Attend trainings and continuing education activities as assigned
  • Adhere to agency policies and procedures including confidentiality, child abuse reporting, and code of ethics
  • Additional tasks, projects and or responsibilities as assigned by Supervisor not outlined but which are an important part of the agency’s goals and/or program outcomes.
Knowledge, Skills & Abilities: 
  • Knowledge of trauma informed supportive services for sexual assault and domestic violence victims
  • Knowledge of trauma informed supportive services for parents and siblings of child abuse victims
  • Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision making
  • Must be able to successfully manage multiple priorities, meet deadlines, adjust to changing; circumstances, and demonstrate confidence working with diverse stakeholders
  • Ability to handle common problems without supervisor intervention while knowing when supervisor participation is warranted;
  • Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances
  • Knowledge of resources including legal, medical, housing, educational and social service agencies and other resources in the community
  • Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary
  • Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and Supervisor’s direction
  • Strict confidentiality must be observed as it relates to client information, agency business, program decisions and all other personal information
  • Excellent organizational skills and the ability to follow through from beginning to end on tasks
  • Outstanding communication skills, both written and oral; must communicate professionally and positively with participants, co-workers, management, community partners, employers, landlords, and other service providers
  • Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner)
  • Proficient in use of laptop/desktop computer, Microsoft Windows and Office software programs (Word, Excel, and PowerPoint) and Google drive
  • Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment
  • Ability to work a flexible schedule; including nights, days, weekends and holidays
  • Able to respond to emergencies some evenings and weekends as necessary
  • Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County and periodically transport participants
  • Maintain professional boundaries and work collaboratively with participants, volunteers and staff
  • Accountability – be on time for scheduled shifts
  • Be able to read and write English
  • Bilingual Preferred but not required
Qualifications & Experience:
  • High School Graduate or equivalent
  • Associate degree in human services related field strongly preferred
  • One year experience in case management for victim services
  • One year experience working with victims of sexual assault and/or working in victim advocacy and victim advocacy services
  • Two year experience in public speaking
  • Two year experience in social services setting; preferably working as an employee or volunteer in domestic violence and child abuse victim services
  • Experience working with trauma survivors
Agency Requirements:
  • Must have a valid California Driver’s License
  • Reliable transportation
  • Auto Insurance
  • Clean driving record
  • Employee will be required to complete a TB test, fingerprinting, drug screen (employment pending on drug screen, background and Motor Vehicle Report review), 72-hour Domestic Violence/Sexual Assault training and CPR/First Aid certification 
Physical Demands & Work Conditions
An employee to successfully perform the essential functions of the job must meet physical demands described:
  • May be in contact with individuals in crisis who may be ill, using substances and/or not be attentive to personal hygiene and safety for themselves
  • May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
  • May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.
An employee is required to:
  • Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.
  • Health
  • Employee Assistance Plan
  • Paid Sick
  • Dental
  • Paid Vacation
  • Vision
  • Cafeteria 125 Plan
  • Personal Days
  • Acupuncture/Chiropractic
  • Retirement Plan
  • Life Insurance
  • 14 Observed Holidays
Monday – Friday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status)

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
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