YHDP Coordinator

Title:                        Youth Homelessness Demonstration Program (YHDP) Coordinator
Program:                Coordinated Entry System (CES) Transitional Aged Youth (TAY)
Reports to:            Program Director
Coordinated Entry System (CES) is the network that aligns homeless services in Los Angeles County together to ensure that resources are efficiently and equitably distributed to support people experiencing homelessness across all populations.  To assist the large volume of people experiencing homelessness in LA County, the Coordinated Entry System (CES) was established to connect people experiencing a housing crisis to resources and housing in an efficient and equitable way. CES serves as the organizational backbone of homeless services and helps providers work in a similar manner to make the experience of connecting people to solutions manageable.

The Youth Homelessness Demonstration Project (YHDP) is an initiative designed to reduce the number of youth experiencing homelessness. This position serves SPA wide, and duties and responsibilities will be tailored to meet all goals of the program and adhere to the goals identified in the Coordinated Community Plan.

Essential Job Functions: 
  • Coordinate day to day operations of the YHDP program and staff with guidance, direction and oversight of Supervisor
  • Act as Liaison between collaborating Agencies including Valley Oasis, other SPA 1 YHDP Grantees, LASHA and HUD
  • Ensure that all efforts to prevent and end youth & young adult (YYA) homelessness are youth-centered and embed YHDP principles
  • Ensure every YYA who needs resources and services can access the system quickly and assist to remove barriers
  • Ensure that prevention, diversion, and housing problem-solving are YYA-specific and easily & quickly accessible
  • Ensure YCES policies, procedures, approaches, forms, and operations eliminate barriers and promote equitable access to resources
  • Advocate for funding and policy changes needed to ensure access to and availability of necessary housing and resources to prevent and end youth and young adult homelessness
  • Work with countywide partners and systems to improve service delivery for YYA connected with other agencies and providers
  • Monitor ongoing implementation and effectiveness of projects and systems-change efforts to prevent and end youth and young adult homelessness
  • Provide training and education regarding the YHDP program to ensure proper referrals and coordination for all youth served
  • Proactively manage the YHDP Program, identify potential crises, and devise contingency plans
  • Ensure all services provided to youth are properly recorded: every participant intake along with any subsequent service, document in both paper (in participant Masterfile) and soft file format (HMIS or Apricot).
  • Evaluate the YHDP Program’s effectiveness; make proposals to Senior Management as deemed necessary to enhance program outcomes
  • Recruit, hire and evaluate staff and volunteers within the guidelines of Valley Oasis Personnel Policies in conjunction with the TAY Program Director to provide individual and team supervision, support, and performance evaluations for assigned staff
  • Train, coach, mentor and manage direct staff on program requirements, tools, and methods to meet those requirements set in place by Agency and our funders
  • Coach, mentor and supervise staff and influence them to take positive action and accountability for their assigned work
  • Effectively communicate program expectation to staff in a timely and clear fashion
  • Facilitate team building activities and brainstorming sessions
  • In conjunction with Supervisor, provide regular and on-going feedback to direct staff including training, opportunities for growth, verbal and written improvement plans as necessary and regular evaluations
  • Problem-Solve with Supervisor and direct staff on any issues or challenges that might inhibit them from achieving program goals
  • Provides supervision and guidance to staff, when working with persons in crisis or experiencing symptoms of mental and/or physical illness
  • Responsible for reviewing staff time sheets and submitting for payroll
  • Responsible for interviewing and onboarding of new staff; Communicate performance expectations and outcomes with direct staff and Supervisor
  • Responsible for addressing, counseling and resolving staff performance issues and preparing annual staff evaluations
  • Conduct and attend regular supervision meetings to engage staff in critical reflection and aid in professional growth
  • Develop YYA Leadership opportunities and YYA Collaboration
  • Collaborate with the Homeless Youth Forum of Los Angeles (HYFLA – LA County Youth Action Board)
  • Attend and participate in any YHDP, CES, LAHSA, HUD, and HYFLA meetings, activities and events
  • Develop relationships and collaborate with Community and Private Colleges and Trade Schools
  • Collaborate with Campus Peer Navigation, Host Homes, and Problem Solving Programs and Housing Matchers
  • Identify Housing Resources across the county accessible to YYA, create and maintain a housing resource database including Emergency/Interim Housing, Shared Housing, Transitional Housing, Independent Living Programs, General Housing, and more
  • Problem-Solve with direct staff on any issues or challenges that might inhibit them from achieving goals
  • Responsible for Youth Provider and Resource Coordination and Maintenance
  • Collaborate with the Youth Outreach Team on all Social Media Platforms, promotions, events, and marketing
  • Responsible for facilitating regular YHDP focused Care Coordination and Case Conferencing meetings
  • In collaboration with Supervisor, develop and implement policies, procedures, and systems necessary to maintain high-quality programs and services
  • Coordinate, track, and assess Hot Spots and networks for outreach efforts and Youth Homeless Counts
  • Track housing, service, and referrals outcomes
  • Coordinate and maintain referral updates to referring partners and organizations
  • Communicate progress towards achieving goals and outcomes to Supervisor
  • Design, develop, implement, produce and present regular reports of data to share information internally and in appropriate forums
  • Ensure technical support is readily available to staff, subcontractors and partners, including linkages to trainings and literature on best practices
  • Identify and develop strategies to reach outlying underserved areas of the SPA
  • Work with other YHDP Providers and Outreach Teams to identify challenges and gaps in services, strategize on program innovations, and highlight and disseminate best practices.
  • Manage the relationships with Community Partners and actively participate in collaboratives and events to ensure services are available and easily accessible
  • Identify and incorporate new resources
  • Oversee, Track and Report on Referrals
  • Oversee, Track and Report on Key Performance Indicators
  • Research best practice models to address Youth Homelessness and develop recommendations on how to implement them
  • Develop and strengthen relationships with community groups/organizations working within the Homeless Sector on the City, County and State levels
  • Coordinate with Community Partners and stakeholders to increase the knowledge, availability and accessibility of supportive services and housing opportunities for YYA experiencing homelessness and housing instability in the region
  • Represent Valley Oasis and SPA 1 in the community educating stakeholders on YHDP
  • Attend funder meetings/trainings and community events as required by supervisor to maintain network of resources and services
  • Participate in staff meetings, individual and group supervision, case conferences and training as required
  • Ensure ongoing and consistent team, subcontractor and partner meetings and case conferences to provide program guidance, encourage collaboration, and share best practices
  • Ensure timely and accurate submission of required reporting
  • Work with CES System Funders including LAHSA and HUD, Chief Executive Officer, Program Director and Finance department, to coordinate outcomes, budget reporting, monitoring and audits.
  • Provide oversite for all functions of YHDP, including contracts and outcomes
  • Use effective communication skills such as active and reflective listening to build rapport; utilize appropriate motivational interviewing interventions to increase positive outcomes
  • Be open and flexible to assisting other departments as needed
  • Attend regular team, program, agency, and community meetings as required
  • Adhere to agency policies and procedures including confidentiality, child abuse reporting, and code of ethics
  • Additional tasks, projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the Agency’s goals and/or program outcomes
Knowledge, Skills & Abilities:
  • Ability to train, coach and lead in a field-based, office, and virtual environment
  • Ability to oversee the fundamentals of YHDP between collaborating Agencies
  • Clear understanding of the challenges of outreach and engagement and a commitment to the oversight of field-based work
  • Knowledge and ability to navigate Social Media Platforms to identify and engage with homeless and/or at-risk youth
  • Knowledge and ability to utilize Social Media for the purpose of youth engagement, resource promotion, development of an online presence to assist youth, etc.
  • Knowledge of marketing and creative platforms such as Canva
  • Clear understanding of the concepts of Housing First, Trauma Informed Care, Motivational Interviewing, Harm Reduction, Mental Health First Aid, Critical Time Intervention, and the Coordinated Entry System (CES)
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care, Time Limited Subsidies/Rapid Rehousing, and others
  • Knowledge and understanding of policy, systems, and local programs that impact homeless persons and related public funding sources, regulations, requirements, and procedures
  • Knowledge of issues facing homeless and/or at-risk youth (e.g., chronic health, substance abuse, mental health, domestic abuse, and resources for undocumented individuals
  • Have a strong understanding of contractual requirements/compliance and applicable performance measures
  • Strong knowledge of issues confronted by and sensitivity to individuals with substance abuse, domestic violence, HIV/AIDS, mental health issues, history of trauma and co-occurring-diagnoses
  •  Knowledge of Human and Social Service Agencies and resources in the Community
  • Positive attitude, good judgment and the ability to comfortably interact with diverse populations, be energetic and independent and have a strong desire to learn
  • Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances
  • Ability to problem solve and handle common problems without supervisor intervention while  knowing when supervisor participation is warranted
  • Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision making
  • Must be able to successfully manage multiple priorities, meet deadlines, adjust to changing circumstances, and demonstrate confidence working with diverse stakeholders
  • Project a professional demeanor and a high level of professionalism when dealing with sensitive matters
  • Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary
  • Considers impact of personal and professional choices; consistently make decisions in keeping with organizational values and Supervisor’s direction
  • Strict confidentiality must be observed as it relates to participant information, agency business, program decisions and all other personal information
  • Excellent organizational skills and the ability to follow through from beginning to end on tasks
  • Outstanding communication skills, both written and oral; must communicate professionally and positively with participants, co-workers, management, community partners, employers, landlords, and other service providers
  • Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner)
  • Proficient in use of laptop/desktop computer, Microsoft Windows, and Office software programs (Word, Excel, and PowerPoint) and Google Drive
  • Strong time management skills and the ability to multi-task and prioritize in a fast-paced 4 environment, while exercising sound judgment
  • Able to work a flexible schedule; including nights, days, weekends, and holidays when needed · Able to respond to emergencies some evenings and weekends as necessary
  • Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County and periodically transport participants
  • Maintain professional boundaries and work collaboratively with participants, volunteers, and staff
  • Accountability – be on time for scheduled shifts
  • Be able to read and write English
  • Bilingual Preferred but not required
Qualifications & Experience:
  • Bachelor’s Degree in Social/Human Services or related field preferred
  • Minimum two year experience in supervision or leadership role
  • Minimum two year experience in a supervision/leadership role with programming/administrative experience in a nonprofit setting at an agency that services victims of domestic violence, sexual assault, human trafficking, or other vulnerable populations, and/or homeless, mentally ill, substance-using, or dually-diagnosed people is required
  • Minimum one year experience working with and managing grants from City, County, State and/or Federal funding agencies
  • Experience working with Youth and Young Adults (ages 18 to 24) preferred
  • Lived Experience preferred
  • Strong knowledge of the social services field and/or successful management and implementation of homeless programs in the non-profit, government or private sector
  • Experience with Homeless Management Information System (HMIS)
  • Education may be substituted by years of experience
Agency Requirements:
  • Must have a valid California Driver’s License
  • Reliable transportation
  • Auto Insurance
  • Clean driving record
  • Employee will be required to complete a TB test, fingerprinting, drug screen (employment pending on drug screen, background and Motor Vehicle Report review), 72-hour Domestic Violence/Sexual Assault training and CPR/First Aid certification 
Physical Demands & Work Conditions:
An employee to successfully perform the essential functions of the job must meet physical demands described:
  • May be in contact with individuals in crisis who may be ill, using substances and/or not be attentive to personal hygiene and safety for themselves
  • May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
  • May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.
An employee is required to:
Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.
  • Health
  • Employee Assistance Plan
  • Paid Sick
  • Dental
  • Paid Vacation
  • Vision
  • Cafeteria 125 Plan
  • Personal Days
  • Acupuncture/Chiropractic
  • Retirement Plan
  • Life Insurance
  • 14 Observed Holidays
Monday – Friday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status) On – call when needed
Salary Range
$31.00 – 32.00 per hour (Exempt)
An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.

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