Title:                    Case Manager

Program:             CalWORKs Case Management

Reports to:          Program Manager

Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter and supportive services.

CalWORKs is a domestic violence intervention program funded though the Los Angeles County Department of Public Health. Our program is part of the County’s Welfare to Work program, and we seek to help people that have suffered from domestic violence to regain their autonomy and self-esteem so they can re-enter the world as a productive and healthy member of society. We serve participants that are receiving cash aid and food stamps, and these participants are referred to us directly from the County. The average caseload per case manager is approximately 44 participants.

We offer a comprehensive 21-week domestic violence education/support groups. Our curriculum covers topics such as “What is Domestic Violence”, “Why do Abusers Abuse”, and “How Domestic Violence Impacts Your Children and Teens”, just to name a few. In addition to these support group, we also offer comprehensive case management services, and seek to provide our participants with the assistance and referrals they need to overcome their trauma. We also have a licensed marriage and family therapist on staff to see participants that have exceptional needs on an individual basis. CalWORKs provides childcare for all appointments and groups a participant has at our office while enrolled in our program. CalWORKs also has a legal component, offering free legal services to qualified participants by a licensed attorney. 

Essential Job Functions:

• Conduct a program orientation for incoming participant that includes intake, service plan and safety plan, communication of program guidelines and expectations
• Provide guidance and advocacy following the completion of a thorough assessment
• Provide direct services to participants including intensive case management, crisis intervention, advocacy, safety planning, parenting support, resources and referrals
• Complete all necessary case management documentation and forms; maintain records and files; and schedules appointments
• Maintain case management files ensuring confidentially; ensuring files are maintained as required by the Agency and Provider
• Monitor participants progress weekly and maintain timely and accurate documentation of participant’s progress
• Provide and document individual advocacy including; conversations, warnings, progress, and program required services
• Collaboratively develop an individualized plan of care, implement, update and evaluate its success over time
• Monitor and record participants monthly progress to ensure compliance with program regulations and participant attendance level
• Develop and facilitate educational and living skills groups
• Assist client to coordinate health, mental health, legal, employment, education, criminal/civil case, DPSS, GAIN, CalWORKs appointments;
• Refer participants to appropriate services within the agency or community partners for specialized services and/or counseling
• Complete exit paperwork for participants exiting the program
• Notify Provider specialist of non-compliance with program
• Conduct CalWORKs orientations at WTW sites
• Complete and submit all paperwork and dailies by end of each work day
• Develop and maintain ongoing resources and professional relationships within the community
• Remain current on domestic violence best practices and the resources
• Attend agency and program meetings
• Attend trainings and continuing education activities as assigned
• Assist with general office duties when needed
• Adhere to agency policies and procedures including confidentiality, child abuse reporting, and code of ethics
• Additional tasks, projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the agency’s goals and/or program outcomes.

Knowledge, Skills & Abilities:

• Knowledge and understanding of the concepts of Harm Reduction, Trauma Informed Care and the dynamics of domestic violence
• Knowledge of issues facing domestic violence victims (e.g. chronic health, substance abuse, mental health, sexual abuse and resources for undocumented individuals)
• Extensive knowledge of the dynamics of domestic violence, DV advocacy counseling skills, methods, and abilities
• Knowledge of resources including legal, medical, housing, educational and social service agencies and other resources in the community
• Understanding of and sensitivity to the unique circumstances of underserved populations and to survivors of domestic violence
• Knowledge and understanding of policy, systems, and local programs that impact homeless persons and related public funding sources, regulations, requirements, and procedures
• Knowledge of best practice models for assisting domestic violence victims with varying degrees of needs/conditions and have a strong understanding of contractual requirements/compliance and applicable performance measures
• Knowledge of resources including legal, medical, housing, educational and social service agencies and other resources in the community
• Knowledge of community social service agencies and resources
• Able to work with a diverse population and provide culturally competent advocacy
• Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances
• Able to handle common problems without supervisor intervention while knowing when supervisor participation is warranted
• Project a professional demeanor and a high level of professionalism when dealing with sensitive matters
• Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision making
• Demonstrate the ability to utilize strong judgement and interpersonal skills to manage sensitive client interactions including with those who may be in distress with acute illness, substance use issues, co-morbidity of behavioral and physical health issues in addition to homelessness
• Actively promote positive, nurturing interactions between participants
• Ability to deescalate aggressive/agitated individuals
• Able to take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all residents
• Ability to respond quickly and effectively to individuals who may be ill, using substances, lack of personal care in crisis situations and/or potentially hostile situations
• Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary
• Strict confidentiality must be observed as it relates to participant information, agency business, program decisions and all other personal information
• Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and Supervisor’s direction
• Must be able to successfully manage multiple priorities, meet deadlines, adjust to changing; circumstances, and demonstrate confidence working with diverse stakeholders
• Excellent organizational skills and the ability to follow through from beginning to end on tasks
• Outstanding communication skills, both written and oral; must communicate professionally and positively with participants, co-workers, management, community partners, employers, landlords, and other service providers
• Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner)
• Proficient in use of laptop/desktop computer, Microsoft Windows and Office software programs (Word, Excel, and PowerPoint) and Google drive
• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment
• Ability to work a flexible schedule; including days & nights
• Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County
• Maintain professional boundaries and work collaboratively with participants, volunteers and staff
• Accountability – be on time for scheduled shifts
• Be able to read and write English
• Fluency in written and spoken Spanish; ability to interpret and translate from Spanish to English and English to Spanish preferred

Qualifications & Experience:

• High School Graduate or equivalent
• Experience working with CalWORKs (California Work Opportunity and Responsibility to Kids) , GAIN (Greater Avenues for Independence), WTW (Welfare-to Work) and DPH (Department of Public Health) preferred
• One year of work experience in case management  
• Two year experience in social services setting and/or Non-Profit organization; preferably working as an employee or volunteer in providing victims services
• Experience working with trauma survivors
• Experience working with domestic violence issues

Agency Requirements:

• Must have a valid California Driver’s License
• Reliable transportation
• Auto Insurance
• Clean driving record
• Employee will be required to complete a TB test, fingerprinting, drug screen (employment pending on drug screen, background and Motor Vehicle Report review), 72-hour Domestic Violence/Sexual Assault training and CPR/First Aid certification

Work Conditions & Physical Demands
An employee to successfully perform the essential functions of the job must meet physical demands described:

• May be in contact with individuals in crisis
• May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
• May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.

An employee is required to:
Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.

Benefits

Health	Employee Assistance Plan	Paid Sick
Dental	AFLAC	Paid Vacation
Vision	Cafeteria 125 Plan	Personal Days
Acupuncture/Chiropractic	Retirement Plan	Remote Work *
Life Insurance	14 Observed Holidays

* Remote Work: Valley Oasis considers Remote Work to be a viable, flexible work option when both the employee and the position are suited to such an arrangement and must meet eligibility requirements.

Schedule:
Monday – Friday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status)

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.

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