CES Receptionist


Job Title: 

CES Receptionist 

Reports To:

Families Homeless Program Director   

Valley Oasis Coordinated Entry System provides comprehensive services designed to address the root cause of poverty and homelessness within SPA 1 of Los Angeles County. Clients may be mentally ill, have intellectual developmental disabilities, substance abuse issues, and chronic medical/physical disabilities, exiting institutions and are homeless.
The front desk Receptionist is the first point of contact for anyone entering the Homeless Center. Those who are experiencing homelessness are a vulnerable population and their needs must be addressed with confidence, dignity and respect.  The Receptionist must be able to handle a range of situations with a professional and calm demeanor and identify when management intervention is needed.

Position Duties:

  • Answer multiple telephone lines
  • Document and log participant calls and in-person visits
  • Take clear, legible and concise messages with correct spelling and make sure that these are delivered to the staff in a timely manner
  • Log in all deliveries
  • Maintain a clean lobby that is well stocked with participant resources
  • Maintain the supply stock and the tidiness of the lobby restroom
  • Pick up trash in the entry way
  • Manage donations of food, miscellaneous items and clothing to maintain a clear walkway in the lobby
  • Assist the system leadership team with correspondence, spreadsheets, fliers, and copying
  • Mange the scheduling of the community conference room
  • Follow all policies of the agency
  • Other duties as assigned 

Expected Competencies:

  • Experience with the coordinated entry system and working with those experiencing homelessness desired
  • Knowledge of community resources to share with those coming into the center
  • Respond to all persons in a calm, supportive and professional manner
  • Current knowledge Housing First, Mental Health Recovery, Harm Reduction, and Critical Time Intervention. 
  • Ability to communicate effectively both verbally and in writing
  • Proficient in use of laptop computer and Microsoft Windows and Office software programs (Word, Excel, PowerPoint)  
  • Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner)
  • Ability to work independently and be able to make some decisions when necessary
  • Serve as a stable, non-judgmental role model for the agency
  • Must be able to read and write English

EDUCATION, TRAINING AND EXPERIENCE:

  • High School Graduate or equivalent
  • Experience assisting low and very-low income individuals
  • Experience working with homeless individuals preferred.
  • Bilingual: Desirable, but not required.

Additional Agency Requirments:

  • Must have a valid CA Driver’s License and a clean driving record
  • Must have valid driver’s insurance
  • Clear Background check                
  • Proof of TB testing and resolution
  • Participate in Agency Program Training
  • Negative Drug and Alcohol testing (including Marijuana)
  • CPR/First Aid Certification

Schedule: Monday – Friday (40 hours a week)

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
 

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Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.

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For more than 33 years, Antelope Valley Domestic Violence Council, now known as Valley Oasis, has devoted its energy to passionately advocating for the hurt, needy and politically under-represented members of the Antelope Valley.

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