Families Homeless Program Director
Valley Oasis Coordinated Entry System provides comprehensive services designed to address the root cause of poverty and homelessness within SPA 1 of Los Angeles County. Clients may be mentally ill, have intellectual developmental disabilities, substance abuse issues, and chronic medical/physical disabilities, exiting institutions and are homeless.
The front desk Receptionist is the first point of contact for anyone entering the Homeless Center. Those who are experiencing homelessness are a vulnerable population and their needs must be addressed with confidence, dignity and respect. The Receptionist must be able to handle a range of situations with a professional and calm demeanor and identify when management intervention is needed.
- Answer multiple telephone lines
- Document and log participant calls and in-person visits
- Take clear, legible and concise messages with correct spelling and make sure that these are delivered to the staff in a timely manner
- Log in all deliveries
- Maintain a clean lobby that is well stocked with participant resources
- Maintain the supply stock and the tidiness of the lobby restroom
- Pick up trash in the entry way
- Manage donations of food, miscellaneous items and clothing to maintain a clear walkway in the lobby
- Assist the system leadership team with correspondence, spreadsheets, fliers, and copying
- Mange the scheduling of the community conference room
- Follow all policies of the agency
- Other duties as assigned
- Experience with the coordinated entry system and working with those experiencing homelessness desired
- Knowledge of community resources to share with those coming into the center
- Respond to all persons in a calm, supportive and professional manner
- Current knowledge Housing First, Mental Health Recovery, Harm Reduction, and Critical Time Intervention.
- Ability to communicate effectively both verbally and in writing
- Proficient in use of laptop computer and Microsoft Windows and Office software programs (Word, Excel, PowerPoint)
- Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner)
- Ability to work independently and be able to make some decisions when necessary
- Serve as a stable, non-judgmental role model for the agency
- Must be able to read and write English
EDUCATION, TRAINING AND EXPERIENCE:
- High School Graduate or equivalent
- Experience assisting low and very-low income individuals
- Experience working with homeless individuals preferred.
- Bilingual: Desirable, but not required.
Additional Agency Requirments:
- Must have a valid CA Driver’s License and a clean driving record
- Must have valid driver’s insurance
- Clear Background check
- Proof of TB testing and resolution
- Participate in Agency Program Training
- Negative Drug and Alcohol testing (including Marijuana)
- CPR/First Aid Certification
Schedule: Monday – Friday (40 hours a week)
An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
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