CES Receptionist

Job Title: 

CES Receptionist 

Reports To:

Families Homeless Program Director   

Valley Oasis Coordinated Entry System provides comprehensive services designed to address the root cause of poverty and homelessness within SPA 1 of Los Angeles County. Clients may be mentally ill, have intellectual developmental disabilities, substance abuse issues, and chronic medical/physical disabilities, exiting institutions and are homeless.
The front desk Receptionist is the first point of contact for anyone entering the Homeless Center. Those who are experiencing homelessness are a vulnerable population and their needs must be addressed with confidence, dignity and respect.  The Receptionist must be able to handle a range of situations with a professional and calm demeanor and identify when management intervention is needed.

Position Duties:

  • Answer multiple telephone lines
  • Document and log participant calls and in-person visits
  • Take clear, legible and concise messages with correct spelling and make sure that these are delivered to the staff in a timely manner
  • Log in all deliveries
  • Maintain a clean lobby that is well stocked with participant resources
  • Maintain the supply stock and the tidiness of the lobby restroom
  • Pick up trash in the entry way
  • Manage donations of food, miscellaneous items and clothing to maintain a clear walkway in the lobby
  • Assist the system leadership team with correspondence, spreadsheets, fliers, and copying
  • Mange the scheduling of the community conference room
  • Follow all policies of the agency
  • Other duties as assigned 

Expected Competencies:

  • Experience with the coordinated entry system and working with those experiencing homelessness desired
  • Knowledge of community resources to share with those coming into the center
  • Respond to all persons in a calm, supportive and professional manner
  • Current knowledge Housing First, Mental Health Recovery, Harm Reduction, and Critical Time Intervention. 
  • Ability to communicate effectively both verbally and in writing
  • Proficient in use of laptop computer and Microsoft Windows and Office software programs (Word, Excel, PowerPoint)  
  • Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner)
  • Ability to work independently and be able to make some decisions when necessary
  • Serve as a stable, non-judgmental role model for the agency
  • Must be able to read and write English


  • High School Graduate or equivalent
  • Experience assisting low and very-low income individuals
  • Experience working with homeless individuals preferred.
  • Bilingual: Desirable, but not required.

Additional Agency Requirments:

  • Must have a valid CA Driver’s License and a clean driving record
  • Must have valid driver’s insurance
  • Clear Background check                
  • Proof of TB testing and resolution
  • Participate in Agency Program Training
  • Negative Drug and Alcohol testing (including Marijuana)
  • CPR/First Aid Certification

Schedule: Monday – Friday (40 hours a week)

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.

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Our Mission Child.

Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.

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What We Do Reaching

For more than 33 years, Antelope Valley Domestic Violence Council, now known as Valley Oasis, has devoted its energy to passionately advocating for the hurt, needy and politically under-represented members of the Antelope Valley.

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