Job Title:             Domestic Violence Regional Coordinator

Program:             CES Systems

Reports To:         Regional Coordinator

Valley Oasis Coordinated Entry System provides comprehensive services designed to address the root cause of poverty and homelessness within SPA 1 of Los Angeles County. Participants are homeless; may have mental illness, developmental disabilities, substance abuse issues, chronic medical/physical disabilities, and exiting institutions.

The Domestic Violence Regional Coordinator (DV Coordinator) is responsible for supporting and enhancing the connections between domestic violence, sexual assault, and human trafficking service providers and Coordinated Entry Service (CES) providers, including crisis and permanent housing providers to ensure clients have an opportunity to access and utilize CES housing resources to quickly return to stable and permanent housing. The DV Coordinator will work with local, state, and national partners to understand policy that affects the work of both the DV and homeless systems of care.
 

• With direction and oversight of Supervisor, serve as the primary DV representative for the Coordinated Entry System in SPA 1 to support the expansion of system partners and facilitate the ongoing utilization of the system
• Coordinate CES DV Activities in SPA 1, ensuring that access points are operating effectively, cooperatively and in a streamlined manner for DV participants
• Represent Agency in the community educating stakeholders on the Coordinated Entry System
• Maintain relationships with DV shelter partners and use DV IRC to ensure smooth and timely referrals to Interim Housing Partners
• Receive, assess, and triage referrals and requests for assistance from the community
• Attend community events and resource fairs
• Explore and propose solutions to current challenges, barriers, and effective services
• Regular engagement with other SPA-based DV Coordinators and LAHSA’s DV Coordinator
• Participate in regional Case Conferencing meetings of service providers who are working with participants experiencing Domestic Violence (DV), Sexual Assault (SA), and Human Trafficking (HT) being referred to and from CES
• Participate in building relationships with community partners and stakeholders to increase the availability and accessibility of supportive services and housing opportunities for participants experiencing DV, SA, and HT
• Provide strategic coordination between homeless services and DV/SA/ HT agencies in order to ensure that survivors who identify as DV/SA/HT gain greater access to homeless services and resources
• Create and maintain a SPA-Wide Referral Network of non-Continuum of Care (COC) funded services
• Collaborate and partner with CES system or facilitate advocacy within homeless organizations as necessary to ensure most vulnerable are being matched to best-fit housing
• Manage the relationships with domestic violence community partners to ensure linkage is made for eligible families
• Provide overall coordination for the DV CES activities in their respective regions. This includes coordination with CES for Single Adults, CES for Families, and CES for Youth
• Work with Supervisor and Domestic Violence, Sexual Assault, and Human Trafficking providers in the SPA to coordinate and align systems as well as reduce system gaps and redundancies
• Work continuously with community partners and stakeholders to increase the availability and accessibility of supportive services and housing opportunities for participants experiencing DV/IPV, SA, and HT in the region
• Identify and incorporate new resources into the SPA’s CES
• Coordinate regional “Case Conferencing” or “Care Coordination” meetings no less than bi-monthly. Work with LAHSA CES Coordinators to implement best practices for case conferencing and care coordination meetings
• Maintain meeting sign-in sheets, agendas, and meeting notes to create a record of meeting content and attendance of community partners
• Manage the relationships with community partners to ensure their partners actively participate in the collaborative and make services available to eligible participants experiencing DV/IPV, SA, and HT
• Attend regular meetings as coordinated by LAHSA’s DV Coordinator
• The DV Coordinator may assist CES and DV/IPV, SA, and HT service providers with case conferencing including: evaluating participant’s physical and emotional safety; Danger/Lethality Assessments; and the creation of Safety/Escape plans
• Work with regional partners to track housing placements and various data points within the region, specific to DV clients and DV Services
• Track DV clients experiencing homelessness in SPA 1 on Community Que and aid in connecting clients to housing resources listed in the RMS system
• Provide regular written reports on regional coordination and aggregate data on DV, SA, and HT clients being served by CES
• Ensure timely and accurate submission of required funder reports
• Support internal and external staff with identifying appropriate interventions to address and resolve housing crisis for DV participants
• Participate in Coordinated Entry System trainings and meetings to ensure accuracy of information distributed to partners
• Assist with the development and implementation of trainings that develop partner capacity
• Supports the ongoing training and education of community partners and stakeholders within the CES system; including but not limited to: Accessing CES, DV/SA/HT and new resources within the system
• Work in collaboration with staff to identify appropriate services for each individual or family's needs, and remove barriers affecting victims of domestic violence, including placement in permanent housing and long-term housing retention
• Train CES providers on the unique needs DV/IPV, SA, and HT survivors have, including: dynamics of domestic violence; danger/lethality assessment; safety planning; DV/IPV and HT shelter operations; how to work with perpetrators; and how DV/IPV, SA, and HT impacts specific communities
• Motivate individuals to engage in DV services and associated community referrals that promote well-being by building rapport and providing emotional support to participants
• Engage, assess, and develop care/safety plans while implementing Housing First, Harm Reduction, and Trauma informed principals with families and individuals experiencing homelessness
• Provide crisis intervention, and appropriate advocacy on participants’ behalf, when needed
• Facilitate inter-agency outreach and link DV participants experiencing homelessness to supportive services
• Facilitate warm hand-offs from one provider to another, when required. This may include transport to providers, an introduction, and joint coordination of services
• Play an active role in helping to continue and support a culture of best practices in SPA 1
• Continue professional growth by updating knowledge of current legislation, domestic violence homeless services policies, and current outreach practices
• Participate in staff meetings, individual and group supervision, case conferences and training as required
• Ensure ongoing and consistent team, subcontractor and partner meetings and case conferences to provide program guidance, encourage collaboration, and share best practices
• Engage community-based organizations and social service partners in SPA 1 to assist in reaching program and participant goals
• Maintain and distribute program resource materials to partner agencies
• Assist with trainings that develop partner capacity
• Maintain confidentiality of all participants
• Document services provided within 24 hours
• Be open and flexible to assisting other departments as needed
• Engage effectively and constructively with Supervisor to make program refinements in the best interests of the program
• Adhere to agency policies and procedures including confidentiality, child/elder abuse reporting, and code of ethics
• Represent the Agency at various meetings held in the community; be an active participant in the community; act as a link to the community and the Agency
• Additional tasks, projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the agency’s goals and/or program outcomes

Knowledge, Skills & Abilities:

• Knowledge and understanding of the concepts of Harm Reduction, Trauma Informed Care and the dynamics of domestic violence
• Knowledge of issues facing homeless domestic violence victims (e.g. substance abuse, mental health, sexual assault, human trafficking and immigration)
• Knowledge of resources to assist homeless and domestic violence individuals throughout Los Angeles County
• Knowledge of resources including legal, medical, housing, educational and social service agencies and other resources in the community
• Ability to accurately enter client data and notes in HMIS (Homeless Management Information System)
• Ability to respond quickly and effectively to individuals who may be ill, using substances, lack of personal care, in crisis situations and/or potentially hostile situations
• Ability to work with a diverse population and provide culturally competent advocacy
• Ability to deescalate aggressive/agitated individuals
• Able to take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all participants
• Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision making
• Actively promote positive, nurturing interactions between participants
• Must be able to successfully manage multiple priorities, meet deadlines, adjust to changing; circumstances, and demonstrate confidence working with diverse stakeholders
• Ability to handle common problems without supervisor intervention while knowing when supervisor participation is warranted
• Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances
• Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary
• Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and Supervisor’s direction
• Strict confidentiality must be observed as it relates to client information, agency business, program decisions and all other personal information
• Excellent organizational skills and the ability to follow through from beginning to end on tasks
• Outstanding communication skills, both written and oral; must communicate professionally and positively with participants, co-workers, management, community partners, employers, landlords, and other service providers
• Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner)
• Proficient in use of laptop/desktop computer, Microsoft Windows and Office software programs (Word, Excel, and PowerPoint) and Google drive
• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment.
• Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County and periodically transport participants
• Maintain professional boundaries and work collaboratively with participants, volunteers and staff
• Accountability – be on time for scheduled shifts
• Be able to read and write English
• Bilingual Preferred but not required

Qualifications & Experience:

• High School Graduate or equivalent
• Bachelor’s degree in Human Services preferred
• Two year experience in social services setting; preferably working as an employee or volunteer in providing victims services
• Experience with domestic violence, sexual assault, human trafficking programs and the Los Angeles Coordinated Entry System and homeless services, including but not limited to knowledge of best practices and relevant statutes and regulations
• Knowledge of case management and case conferencing
• Experience with Homeless Management Information System (HMIS)
• Education may be substituted by years of experience 

Additional Agency Requirements:

• Must have a valid California Driver’s License
• Reliable Transportation
• Auto insurance
• Clean Driving Record
• Employee will be required to complete a TB Testing, background check, Drug Screen (Employment pending drug screen and background check), 72 hour Domestic Violence/Sexual Assault training and CPR &First Aid certification.

Work Conditions & Physical Demands
The following are work conditions that one may encounter in the course of performing their job duties:

• May be in contact with individuals in crisis
• May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
• May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.

An employee is required to:
Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.

Benefits:

Health	Employee Assistance Plan	Paid Sick
Dental	AFLAC	Paid Vacation
Vision	Cafeteria 125 Plan	Personal Days
Acupuncture/Chiropractic	Retirement Plan
Life Insurance	14 Observed Holidays

 
Schedule:
Monday – Friday 8am-5pm (hours may vary and may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status)

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
 
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