Housing Retention Specialist

CES Job description and Duties

Job Title:

Housing Retention Specialist - TAY 

Reports To: Director of Program

The Housing Retention Specialist for the Coordinated Entry System (CES) will engage, assess and assist eligible clients as referred by the CES team in SPA 1 by partnering with them to build skills and access resources and support systems necessary to maintain their housing. The Housing Retention Specialist will meet with clients to provide supportive services and to promote housing retention, community integration, life skills, and improved health and wellness.


Position Duties:

Accept, screen and process referrals received from CES

Facilitate the connection and enrollment of clients into eligible and applicable programs and resources

Support clients, collaboratively working with their landlords, neighbors, and existing case management services as needed in order for the client to thrive within their housing

Assist clients in relocating to more appropriate housing if needed

Strive to recognize the best in each client and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques

Provide client engagement by welcoming the client to their new community, addressing basic needs, establishing trust and assisting the client with understanding the services that are available to them

Meet with clients on a regularly scheduled basis and document growth and strength in progress note

Provide home and field based services as appropriate and transport client as needed to essential appointments that support their well being

Assist client with navigating and abiding by their lease obligations

Maintain strict client and agency confidentiality

Support clients with learning and practicing fiscal responsibilities

Assist client with their physical and mental health needs by providing support and linkage to appropriate services

Participate in client review meetings and provide input to other SPA 1 client cases

Adhere to all agency policies and procedures

Be open and flexible to assisting other departments as needed


Expected Competencies:

Bachelor’s Degree or higher in Human Services or related field (Equivalent of 5 years’ experience in comparable field); and a minimum 1 year case management experience or related professional certification i.e.; CADAC, LVN, LPT, and a minimum of 1 year professional case management experience

Good knowledge and understanding of assigned programs

Thorough knowledge of Housing 1st model

Experience with homeless, vulnerable and/or diverse population and the knowledge surrounding poverty and social factors involved

Ability to understand the needs of formerly homeless people with disabilities and to develop collaborative goals towards greater self-sufficiency and independence in the greater community

Respond to all persons in a calm, supportive and professional manner

Knowledgeable of the dynamics of chemical dependency, mental disorders and the effects of homelessness

Excellent verbal and written skills

Working knowledge of Microsoft Suite, computer literacy and willingness to learn other applications


Additional Agency Requirements:

Must have a valid CA Driver’s License and a clean driving record

Must have valid driver's insurance

Clear Background check

Proof of TB testing and resolution

Participate in Agency Program Training

Negative Drug and Alcohol testing (including Marijuana)

CPR/First Aid Certification

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