Intake Specialist

Job Title:

Intake Specialist

Reports To:

Regional Coordinator Adult/Singles System


Valley Oasis Coordinated Entry System provides comprehensive services designed to address the root cause of poverty and homelessness within SPA 1 of Los Angeles County. Clients may be mentally ill, have intellectual developmental disabilities, substance abuse issues, and chronic medical/physical disabilities, exiting institutions and are homeless.

The Intake Specialist will address the adult/singles immediate needs and work to stabilize their housing crises by connection to the applicable housing program. The Intake Specialist is the first point of contact within the Adult/Singles System and provides screening, triage, crisis intervention, access to crisis housing, bridge housing, and referral to rapid re-housing and supportive services to adult/singles experiencing homelessness.


Position Duties:

 
  • Receives, screens and triages referrals from in-bound calls, walk-ins and other collaborative partners. 
  • Conducts standardized screening and triages adult/singles experiencing homelessness.
  • Accepts warm transfer calls of adult/singles prescreened by 211 LA County.
  • Works in coordination with the Housing Navigation team; crisis and bridge housing providers, and rapid re-housing providers to ensure seamless and integrated care for homeless adult/singles in SPA 1. 
  • Schedules an appointment with applicable Program Housing Navigator for completion of the standardized assessment within 3 – 7 days as determined by prioritization score and program standards.
  • Diverts adult/singles to other sources of assistance when possible.
  • Screens and immediately addresses safety concerns; adult/singles with identified safety concerns such as domestic violence will be immediately connected to a domestic violence shelter provider.  
  • Connects adult/singles to immediate supportive services as needed such as mental health, health, substance abuse, employment, etc. 
  • Complete data entry into HMIS database.
  • Coordinate transportation assistance for the purposes of stabilizing the current housing crisis.
  • Other duties as assigned. 
 

Expected Competencies:

  • Knowledge of transitional and permanent housing resources throughout Los Angeles County.
  • Knowledge of housing issues in Antelope Valley preferred.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care, Rapid Re-Housing and others. 
  • Current knowledge of best practice models, including: Housing First, Mental Health Recovery, Harm Reduction, and Critical Time Intervention. 
  • Ability to communicate effectively both verbally and in writing.
  • Proficient in use of laptop computer and Microsoft Windows and Office software programs (Word, Excel, PowerPoint).  
  • Ability to accurately enter client data and notes in HMIS Homeless Management Information System. 
  • Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner).
 

EDUCATION, TRAINING AND EXPERIENCE:

 
  • Bachelor’s Degree in social work or related field preferred.
  • Three years of experience in social services required.  
  • Experience assisting low and very-low income individuals access affordable housing.
  • Experience working with homeless individuals preferred.
  • Bilingual: Desirable, but not required.
 
 

Additional Agency Requirements:

 
  • Must have a valid CA Driver’s License and a clean driving record
  • Must have valid driver’s insurance
  • Clear Background check
  • Proof of TB testing and resolution
  • Participate in Agency Program Training
  • Negative Drug and Alcohol testing (including Marijuana)
  • CPR/First Aid Certification
 
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Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.

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For more than 33 years, Antelope Valley Domestic Violence Council, now known as Valley Oasis, has devoted its energy to passionately advocating for the hurt, needy and politically under-represented members of the Antelope Valley.

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