Title:                    Receptionist
 
Program:             CalWORKs
 
Reports to:          Program Manager
 
Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter and supportive services.

CalWORKs Outreach is a domestic violence intervention program funded though the Los Angeles County Department of Public Health. Our program is part of the County’s Welfare to Work program, and we seek to help people that have suffered from domestic violence to regain their autonomy and self-esteem so they can re-enter the world as a productive and healthy member of society. Due to the nature of our funding, we serve participants that are receiving cash aid and food stamps, and these participants are referred to us, for the most part, directly from the County.

Essential Job Functions:

• Operate a multi-line phone system; answer, screen, transfer calls and provide information about the Agency and its programs
• Check phone voice mail throughout the day; transfer and/or directs messages to appropriate personnel
• Take clear, legible and concise messages with correct spelling and make sure that these are delivered to the staff in a timely manner
• Greet individuals entering the office in a friendly, positive and helpful manner, determine nature and purpose of their visit and direct or provide assistance
• Schedule and provide reminder calls for case management, therapy and group appointments
• Ensure coverage throughout the business day
• Ensure ongoing familiarization of Agency programs and services, including eligibility requirements
• Provide administrative support to CalWORKs Case Management and legal
• Hear and resolve complaints from visitors; assist in problem solving, resources and/or provide management involvement when needed
• Provide general clerical support, including but not limited to front desk/receptionist, copying, emailing, sorting, filing, and record keeping
• Utilize paging system in a professional manner
• Accept deliveries and regular mail and ensure it is delivered to the appropriate staff/program
• Take minutes during meetings, ensures accuracy and distributes completed minutes in a timely manner
• Assist Supervisor and program staff when assigned and needed
• Maintain taxi/bus voucher supply
• Creates and maintains Excel spreadsheets, Word Documents, develops forms, when needed
• Maintain and update referral/resource book as necessary
• Maintains filing systems as assigned
• Maintain stock of program documents
• Maintain the cleanliness of the reception area, lobby, storage room and restrooms
• Stock community resource information in the lobby area
• Responsible for inventory of office supplies and ordering of supplies
• Manage donations of food, miscellaneous items and clothing to maintain a clear walkway and lobby
• Assist the management team with correspondence, spreadsheets, fliers, and copying
• Manage the scheduling of the group room
• Assists in assuring all safety and health standards are followed and responds to safety issues within the facility in a timely manner
• Attends and actively participates in all team and staff meetings
• Be open and flexible to assisting other departments as needed
• Adhere to agency policies and procedures including confidentiality, child abuse reporting, and code of ethics
• Additional tasks, projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the agency’s goals and/or program outcomes.

Knowledge, Skills & Abilities:

• Knowledge of trauma informed supportive services for domestic violence, teen dating violence and intimate partner violence
• Knowledge and understanding of the concepts of Harm Reduction, Trauma Informed Care and the dynamics of domestic violence
• Knowledge of issues facing domestic violence victims (e.g. substance abuse, mental health, parenting support, sexual assault, human trafficking and immigration)
• Knowledge of resources including legal, medical, housing, educational and social service agencies and other resources
• Knowledge of best practice models for assisting victims with varying degrees of needs/conditions
• Knowledge of community social service agencies and resources
• Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances
• Ability to handle common problems without supervisor intervention while knowing when supervisor participation is warranted
• Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision making
• Ability to work with a diverse population and provide culturally competent advocacy
• Ability to deescalate aggressive/agitated individuals
• Actively promote positive, nurturing interactions between participants
• Must be able to successfully manage multiple priorities, meet deadlines, adjust to changing; circumstances, and demonstrate confidence working with diverse stakeholders
• Demonstrate the ability to research, develop and/or revise existing strategies that will be effective with the target population
• Project a professional demeanor and a high level of professionalism when dealing with sensitive matters
• Outstanding communication skills, both written and oral; must communicate professionally and positively with participants, co-workers, management, community partners, employers, landlords, and other service providers
• Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary
• Strict confidentiality must be observed as it relates to participant information, agency business, program decisions and all other personal information
• Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and Supervisor’s direction
• Excellent organizational skills and the ability to follow through from beginning to end on tasks
• Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner)
• Proficient in use of laptop/desktop computer, Microsoft Windows and Office software programs (Word, Excel, and PowerPoint) and Google drive
• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment.
• Able to work a flexible schedule; including nights, days, weekends and holidays when needed
• Must have ability to work under conditions requiring flexibility and team member response to crisis
• Able to respond to emergencies some evenings and weekends as necessary
• Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County and periodically transport participants
• Maintain professional boundaries and work collaboratively with participants, volunteers and staff
• Accountability – be on time for scheduled shifts
• Be able to read and write English
• Fluency in written and spoken Spanish; ability to interpret and translate from Spanish to English and English to Spanish preferred

Qualifications & Experience:

• High School Graduate or equivalent
• One-year related office experience in a social services related field
• Experience working with trauma survivors
• Experience working with domestic violence issues

Agency Requirements:

• Must have a valid California Driver’s License
• Reliable transportation
• Auto Insurance
• Clean driving record
• Employment pending drug screen, background check and driving record

Physical Demands & Work Conditions
The following are work conditions that one may encounter in the course of performing their job duties:

• May be in contact with individuals in crisis who may be ill, using substances and/or not be attentive to personal hygiene and safety for themselves
• May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
• May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.

An employee is required to:

• Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind. Lift at least 10 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.
 
Benefts

Health	Employee Assistance Plan	Paid Sick
Dental	AFLAC	Paid Vacation
Vision	Cafeteria 125 Plan	Personal Days
Acupuncture/Chiropractic	Retirement Plan
Life Insurance	14 Observed Holidays

 
Schedule
Monday – Friday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status)

Salary:
$16.00 per hour

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
 
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