Receptionist

Title:                    Receptionist
 
Program:             CalWORKs
 
Reports to:          Program Manager
 
Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter and supportive services.
CalWORKs Outreach is a domestic violence intervention program funded though the Los Angeles County Department of Public Health. Our program is part of the County’s Welfare to Work program, and we seek to help people that have suffered from domestic violence to regain their autonomy and self-esteem so they can re-enter the world as a productive and healthy member of society. Due to the nature of our funding, we serve participants that are receiving cash aid and food stamps, and these participants are referred to us, for the most part, directly from the County. The average caseload per case manager is approximately 44 participants.

We offer a comprehensive 21-week domestic violence education/support group. Our curriculum covers topics such as “What is Domestic Violence”, “Why do Abusers Abuse”, and “How Domestic Violence Impacts Your Children and Teens”, just to name a few. In addition to this class/support group we also offer comprehensive case management services, and seek to provide our participants with the assistance and referrals they need to overcome their trauma. We also have a licensed marriage and family therapist on staff to see participants that have exceptional needs on an individual basis. Outreach also has a legal component, offering free legal services to qualified participants by a licensed attorney. Outreach also provides childcare for all appointments and classes a participant has at our office while enrolled in our program. 

Essential Job Functions:
  • Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff; places outgoing phone calls as needed
  • Checks program voice mail throughout the day and answers or directs messages to appropriate personnel
  • Make reminder calls for case management, therapy and group appointments
  • Sorts and distributes incoming mail; prepares outgoing mail
  • Ensures adequate coverage of the receptionist desk throughout the business day
  • Maintains general reception area and work area in a clean and professional business manner
  • Performs clerical duties which include routine typing, filing, copying, scanning, faxing, completing and submitting Agency forms, data entry and distributing Agency communications
  • Maintain taxi/bus voucher supply
  • Creates and maintains Excel spreadsheets, Word Documents, develops forms, when needed
  • Maintain and update referral/resource  book as necessary
  • Maintains filing systems as assigned
  • Maintains program forms and documents
  • Responsible for inventory of office supplies and ordering supplies
  • Assists in assuring all safety and health standards are followed and responds to safety issues within the facility in a timely manner
  • Attends and actively participates in all team and staff meetings
  • Be open and flexible to assisting other departments as needed
  • Adhere to agency policies and procedures including confidentiality, child abuse reporting, and code of ethics
  • Additional tasks, projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the agency’s goals and/or program outcomes.
Knowledge, Skills & Abilities: 
  • Able to maintain a safe environment for participants and their families
  • Able to work with a diverse population and provide culturally competent advocacy
  • Able to work well in a crisis situation
  • Able to handle common problems without supervisor intervention while knowing when supervisor participation is warranted
  • Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances
  • Knowledge of resources including legal, medical, housing, educational and social service agencies and other resources in the community
  • Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary
  • Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and Supervisor’s direction
  • Maintain professional boundaries
  • Able to communicate effectively orally and in writing
  • Accountability – be on time for scheduled shifts
  • Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County and periodically transport participantsBe able to read and write English
  • Bilingual Preferred but not preferred.
Qualifications & Experience:
  • High School Graduate or equivalent
  • One-year related office experience in a social services related field
  • Proficient computer skills; Microsoft Office programs, data entry and Google drive experience preferred.
Agency Requirements:
  • Must have a valid California Driver’s License;
  • Reliable transportation;
  • Auto Insurance;
  • Clean driving record;
  • Employee will be required to complete a TB test, fingerprinting, drug screen (employment pending on drug screen), 40-hour Domestic Violence training and CPR/First Aid certification.
Physical Demands & Work Conditions
 
An employee to successfully perform the essential functions of the job must meet physical demands described:
  • May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
  • May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively to crisis and/or aggressive clientele
An employee is required to:
  • Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.
 
Benefits
  • Health
  • Employee Assistance Plan
  • Paid Sick
  • Dental
  • AFLAC
  • Paid Vacation
  • Vision
  • Cafeteria 125 Plan
  • Personal Days
  • Acupuncture/Chiropractic
  • Retirement Plan
  • Remote Work *
  • Life Insurance
  • 14 Observed Holidays
 
* Remote Work: Valley Oasis considers Remote Work to be a viable, flexible work option when both the employee and the position are suited to such an arrangement and must meet eligibility requirements.

Schedule
Monday – Friday 8am – 5pm (may be required to work other than normal duty hours, to include evenings, weekends, holidays and/or on call status)

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.

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Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.

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