Resident Advocate

Job Title:                   Resident Advocate
Reports To:              System Coordinator Program Director                      

The Resident Advocate provides case management and assistance in linking participants to services to provide self-sufficiency around housing, budgeting, employment, educational training, health and other social services.  The Resident Advocate is stationed on the grounds in a Crisis/Bridge or Rapid Rehousing scattered site or centralized shelter location.

Position Duties:
  • Be available to assist resident participants with connections to community supportive services and document and log all communications
  • Orient participants to the housing and ground rules and enforce house order according to site procedure.
  • Prepare food and supplies list for cottages, prepare check request and obtain appropriate approvals and shop weekly or bi-monthly as needed
  • As needed gather appropriate consents and arrange for onsite child care if required
  • Update assigned Housing Navigator with client progress and/or client needs
  • Provide site orientation and educate participants on the site rules
  • Complete weekly, monthly and quarterly reports as requested by lead agency management and/or supervisor
  • Make documented referrals to other services as needed
  • Maintain strict client and agency confidentiality
  • Participate in client case review meetings with assigned Housing Navigator as required
  • Adhere to all agency policies and procedures
  • Be open and flexible to assisting other departments as needed
Expected Competencies:
  • 1-3 years’ experience in social services field
  • Good knowledge and understanding of assigned program
  • Thorough knowledge of Housing 1st and Harm Reduction Models
  • Experience with homeless, vulnerable and/or diverse populations
  • Respond to all persons in a calm, supportive and professional manner
  • Excellent verbal and written skills
  • Working knowledge of Microsoft Suite, computer literacy and willingness to learn other applications
  • Must be able to work independently with minimal supervision and bring in management staff when it is applicable
  • Could possibly require a flexible shift
Additional Agency Requirements:
  • Must have a valid CA Driver’s License and a clean driving record
  • Must have valid driver’s insurance
  • Background check                          
  • Proof of TB testing and resolution
  • Participate in Agency Program Training
  • Negative Drug and Alcohol testing (including Marijuana)
  • CPR/First Aid Certification
Schedule:
40 hours a week, days vary – must be able to work days, nights, weekends and holidays

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
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