Resident Advocate

Title:                     Resident Advocate

Program:             CES Families Crisis Bridge Housing

Reports to:          Program Coordinator

Valley Oasis Coordinated Entry System provides comprehensive services designed to address the root cause of poverty and homelessness within SPA 1 of Los Angeles County. Participants may be mentally ill, have intellectual developmental disabilities, substance abuse issues, and chronic medical/physical disabilities, exiting institutions and are homeless.

The Resident Advocate provides light case management and assistance in linking participants to services to provide self-sufficiency around the Family System, in housing, budgeting, employment, educational training, health and other social services.  The Resident Advocate is stationed on the grounds in a Crisis (Bridge) centralized shelter location.

Essential Job Functions:
  • Conduct new Crisis (Bridge) Housing Participant Intakes; enter the new family information into Bridge Housing Tracking Log and update as necessary.
  • Be a welcoming presence on site for participants to engage with, by answering questions and providing information to participants during all working hours.
  • Ensure that all new families have a TB test conducted no later than 7 days of enrollment into Crisis (Bridge) Housing and enter the TB test information into Bridge Housing Tracking Log.
  • Conduct daily check-ins with participants, check in will be documented in participant file/HMIS.
  • Conduct daily cottage checks for assigned cottages.
  • Responsible for checking that their participants in designated cottage are signing in and out every day and checking security logs for any violations to program or ground rules.
  • Provide site orientation upon arrival and educate participants on the Crisis (Bridge) housing, ground rules, and enforce house order according to site procedure.
  • Prepare food and supplies list for cottages, prepare check request, obtain appropriate approvals, and shop weekly or bi-monthly as needed.
  • Contact emergency services (e.g. police, fire departments) in cases of emergency, such as a health or mental health crisis, fire, or presence of unauthorized individuals.
  • Mediate conflicts that arise and attempt to de-escalate participants who are exhibiting behavior that is anxious/aggressive or may be violating program rules.
  • Coordinate onsite events, groups, trainings for participant engagement.
  • Update assigned Housing Navigator with participant progress and/or participant needs.
  • Be available to assist resident participants with connections to community supportive services, document, and log all communications in Clarity (HMIS) or internal agency database for DV victims.
  • Clean cottages when participants leave the program – as assigned.
  • Assist with the completion of weekly, monthly and quarterly reports as requested by lead agency management and/or supervisor.
  • Make documented referrals to other supportive services and community partner agencies as needed.
  • Participate in participant case conferencing meetings with assigned Housing Navigator as required.
  • Participate in staff meetings, individual and group supervision, case conferences and training as required
  • Adhere to agency policies and procedures including confidentiality, child abuse reporting, and code of ethics
  • Additional tasks, projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the agency’s goals and/or program outcomes
Knowledge, Skills & Abilities:
  • Clear understanding of the concepts of Housing First, Harm Reduction, Trauma Informed Care, Motivational Interviewing, and the Coordinated Entry System
  • Knowledge and understanding of policy, systems, and local programs that impact homeless persons and related public funding sources, regulations, requirements, and procedures
  • Knowledge of best practice models for assisting homeless people with varying degrees of needs/conditions and have a strong understanding of contractual requirements/compliance and applicable performance measures
  • Knowledge of issues facing homeless individuals (e.g. chronic health, substance abuse, mental health, domestic abuse and resources for undocumented individuals)
  • Knowledge of community social service agencies and resources
  • Able to respond quickly and effectively to individuals who may be ill, using substances, lack of personal care, in crisis situations and/or potentially hostile situations
  • Able to work with a diverse population and provide culturally competent advocacy
  • Actively promote positive, nurturing interactions between participants
  • Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances
  • Able to take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all participants
  • Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary
  • Strict confidentiality must be observed as it relates to participant information, agency business, program decisions and all other personal information
  • Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and Supervisor’s direction
  • Excellent organizational skills and the ability to follow through from beginning to end on tasks
  • Superior oral and written communication skills, including ability in drafting, review, feedback and editing
  • Able to work a flexible schedule; including nights, days, weekends and holidays
  • Able to respond to emergencies some evenings and weekends as necessary
  • Use of a personal vehicle may be required to travel in and around Antelope Valley and/or Los Angeles County and periodically transport participants
  • Maintain professional boundaries
  • Able to communicate effectively orally and in writing
  • Accountability/Punctuality – be on time for scheduled shifts
  • Be able to read and write English
  • Bilingual Preferred but not preferred
Qualifications & Experience:
  • High School Graduate or equivalent
  • Minimum one year experience in case management for homeless individuals
  • Strong knowledge of the social services field
  • Experience with Homeless Management Information System (HMIS)
  • Experience in a residential facility setting strongly preferred
  • Proficient computer skills; Microsoft programs, data entry and Google drive experience preferred
Agency Requirements:
  • Must have a valid California Driver’s License;
  • Reliable transportation;
  • Auto Insurance;
  • Clean driving record;
  • Employee will be required to complete a TB test, fingerprinting, drug screen (employment pending on drug screen), 40-hour Domestic Violence training and CPR/First Aid certification.
Physical Demands & Work Conditions
An employee to successfully perform the essential functions of the job must meet physical demands described:
  • May be in contact with individuals in crisis who may be ill, using substances and/or not be attentive to personal hygiene and safety for themselves
  • May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
  • May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.
An employee is required to:
  • Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.

Health Employee Assistance Plan Paid Sick
Dental AFLAC Paid Vacation
Vision Cafeteria 125 Plan Personal Days
Acupuncture/Chiropractic Retirement Plan Remote Work
Life Insurance 14 Observed Holidays  

* Remote Work: Valley Oasis considers Remote Work to be a viable, flexible work option when both the employee and the position are suited to such an arrangement and must meet eligibility requirements.

Flexible schedule - 40 hours a week, days vary; must be able to work nights, days, weekends and holidays 

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.

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Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.

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For more than 33 years, Antelope Valley Domestic Violence Council, now known as Valley Oasis, has devoted its energy to passionately advocating for the hurt, needy and politically under-represented members of the Antelope Valley.

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