Shelter Case Manager

Title:                    Case Manager
Program:             Domestic Violence Shelter
Reports to:          Shelter Program Director
The shelter is a 60-day emergency shelter open 24-hours a day. With a 65-bed capacity, the shelter provides services to men, women and children of all ages who are victims of domestic violence. The shelter provides shelter to victims from around the world due to being one of the first shelters in the country to provide services to men. The shelter provides the following supportive services:
• 24-hour hotline • Response to hospital emergency room calls
• Peer counseling • Transportation
• Maintaining a business center • Counseling for children
• Shelter • Social service advocacy
• Emergency food and clothing • Court advocacy/accompaniment
• Response to law enforcement calls • Household establishment
• Legal assistance with temporary restraining orders/permanent restraining orders
Additional services include individual and group therapy, domestic violence education/prevention groups, safety planning, emergency safety moves, assistance in applying for financial assistance, assistance in applying for housing opportunities, resources and referrals. The shelter assist an average of 330 people per year. All of the services are provided by domestic violence advocates on shelter grounds. 

Essential Job Functions:
  • Provide crisis intervention and referrals on the 24 hour hotline to those seeking shelter and other services, not limited to domestic violence;
  • Transfer emergency hospital calls to on-call advocates as needed;
  • Completes shelter intakes and provide an orientation to incoming residents - Communicate shelter guidelines and expectations to residents as outlined;
  • Provide direct services to victims and their children including intensive case management, crisis intervention, safety planning, advocacy, parenting support, information and referrals;
  • Provide court accompaniment, as necessary;
  • Complete all paperwork and dailies by end of each shift;
  • Assures quality service by documenting client activity, maintaining accurate statistical data, filling out forms and records in a timely manner and following all ethical and legal requirements;
  • Complete exit paperwork for residents moving out: clean/sanitize rooms after residents exit and prepare for the next resident;
  • Co-facilitate and/ or conduct groups structured to the needs of shelter residents (i.e. Parenting skills, life skills, resume writing, job search etc.);
  • Transportation to hospital, metro link, etc. if needed;
  • Provide ongoing service planning with clients and maintain written records of all service plans and achievements;
  • Respond appropriately to clients’ individual needs for clothing, necessities and supplies, as well as their needs for information, referral and access to community resources to assist with self-sufficiency;
  • Assist client to coordinate health, mental health, legal, employment, education, criminal/civil case, DPSS, GAIN, CalWORKs appointments;
  • Assist in the care and maintenance of the shelter;
  • Assist in household chores – such as but not limited to: laundry, cleaning of bathrooms, kitchen, main room;
  • Conscientiously communicate information between shifts;
  • Maintain and update referral book as necessary;
  • Complete ground and resident room checks;
  • Log all in-coming calls, hotlines, messages, and possible problems in the agency logbook;
  • Perform routine chores and cleaning task assigned by shift to ensure the safety and cleanliness of the shelter facility;
  • Attend agency and program meetings;
  • Attend trainings and continuing education activities as assigned;
  • Adhere to agency policies and procedures including confidentiality, child abuse reporting, and code of ethics;
  • Additional tasks, projects and or responsibilities as assigned by Supervisor that are not outlined but which are an important part of the agency’s goals and/or program outcomes.
Knowledge, Skills & Abilities:
  • Knowledge and understanding of the dynamics of domestic violence;
  • Ability to work with a diverse population and provide culturally competent advocacy;
  • Actively promote positive, nurturing interactions between residents;
  • Ability to work well in a crisis situation;
  • Ability to handle common problems without supervisor intervention while knowing when supervisor participation is warranted;
  • Work effectively under conditions of limited supervision, high stress and rapidly changing situations and circumstances;
  • Knowledge of resources including legal, medical, housing, educational and social service agencies and other resources in the community;
  • Able to take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all residents;
  • Promote cooperation and commitment within a team to achieve goals and objective; collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary;
  • Considers impact of personal and professional choices. Consistently make decisions in keeping with organizational values and Supervisor’s direction;
  • Maintain professional boundaries;
  • Ability to communicate effectively orally and in writing;
  • Accountability – be on time for scheduled shifts;
  • Ability to work a flexible schedule; including nights, days, weekends and holidays;
  • Be able to read and write English;
  • Bilingual Preferred but not preferred.
Qualifications & Experience:
  • High School Graduate or equivalent;
  • Associate degree in human services related field strongly preferred;
  • Two year experience in social services setting; preferably working as an employee or volunteer in providing victims services;
  • Experience in a residential facility setting strongly preferred;
  • Experience working with trauma survivors;
  • Experience working with domestic violence issues;
  • Proficient computer skills; Microsoft programs, data entry and Google drive experience preferred.
Agency Requirements:
  • Must have a valid California Driver’s License;
  • Reliable transportation;
  • Auto Insurance;
  • Clean driving record;
  • Employee will be required to complete a TB test, fingerprinting, drug screen (employment pending on drug screen), 40-hour Domestic Violence training and CPR/First Aid certification.
Physical Demands & Work Conditions
An employee to successfully perform the essential functions of the job must meet physical demands described:
  • May be in contact with individuals in crisis who may be ill, using substances and/or not be attentive to personal hygiene and safety for themselves
  • May experience unpleasant sensory demands associated with an individual’s use of alcohol and drugs, and lack of personal care
  • May experience crisis situations and potentially hostile situations, must be ready to respond quickly and effectively.
An employee is required to:
  • Walk and climb stairs; Handle, grasp and feel objects and equipment; Reach with hands and arms; extend both arms above the head and/or reach below the waist; Communicate ideas and information verbally and written word; Be able to move oneself quickly and easily from place to place; Repeat various motions with hands, wrists, fingers; Climb on stools, steps and/or ladders; Be subject to outside environmental conditions, including but not limited to: Rain, heat, wind.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. If accommodation(s) are required, employee must inform Human Resources by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform Human Resources at the time it is needed.

  • Health
  • Employee Assistance Plan
  • Paid Sick
  • Dental
  • Paid Vacation
  • Vision
  • Cafeteria 125 Plan
  • Personal Days
  • Acupuncture/Chiropractic
  • Retirement Plan
  • Life Insurance
  • 14 Observed Holidays

Flexible schedule - 40 hours a week, days vary; must be able to work nights, days, weekends and holidays 

An Equal Opportunity Employer: Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
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Valley Oasis is a community based organization dedicated to eliminating social and domestic violence and homelessness through community awareness, intervention, prevention, safe shelter, and supportive services.

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For more than 33 years, Antelope Valley Domestic Violence Council, now known as Valley Oasis, has devoted its energy to passionately advocating for the hurt, needy and politically under-represented members of the Antelope Valley.

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